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F & B Host

The Rank Group

Manchester

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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Join a vibrant and growing team at a leading casino venue where your passion for hospitality will shine. As an F&B Host, you will be the face of the business, ensuring every guest feels welcomed and valued. Your role will involve engaging with customers, promoting current offerings, and providing exceptional service that exceeds expectations. This is a fantastic opportunity to be part of a dynamic environment that values fun and community, where your contributions will directly impact the guest experience. If you thrive in a fast-paced setting and love making people smile, this role is perfect for you!

Experience in a hospitality role is essential.
Must have a passion for delivering excellent customer experiences.

Create a welcoming atmosphere for guests and ensure they have an amazing experience.
Proactively provide friendly service of food and beverages.

Positive attitude

Customer service

Communication skills

Team collaboration

Flexibility

Company Description

We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

Grosvenor Casino, Salford M5 4SW

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
Be aware of daily/weekly targets and contribute positively towards them.
Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
Replenish stocks so that the customer always has the opportunity to access products at all times.

Qualifications

Positive attitude.
Experience of working successfully in a hospitality role.
Fanatical about delivering unrivalled customer experience.
Ability to collaborate with the wider business.
Sound communication skills.
Comfortable with change and ability to embrace new ways of working.
Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Must be flexible with your availability, and happy to work various shifts including nights and weekends.

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