Service Desk Analyst

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.

We are seeking two Service Desk Analysts to join our team in Belfast. This role is ideal for detail-oriented professionals with a strong technical background who are passionate about customer service and efficiency. You will be responsible for handling service requests, including user access control, onboarding and offboarding, software deployment, and other IT-related tasks. Your ability to follow processes with precision and work to a consistently high standard will be key to your success.

Available Schedules

1. Friday - Monday
2. Saturday - Tuesday
3. Friday/Saturday/Sunday
4. Saturday/Sunday/Monday
5. Monday - Friday
6. Monday - Friday
7. Monday, Tuesday, Thursday, Friday

Note* When applying please in the application question.specify your preferred schedule

Why Join Agio?

• Be part of an innovative and growing team in a dynamic IT environment.
• Gain hands-on experience with cutting-edge technologies.
• Work in a collaborative culture that values professional growth and continuous learning.
• Competitive salary and benefits package.

If you are a passionate IT professional with a commitment to customer service and technical excellence, we encourage you to apply today!

Key Responsibilities

• Service Request Fulfillment:
• Customer Service:
• Efficiency & Accuracy:
• Issue Escalation:
• Ownership & Resolution:
• Automation & Efficiency:
• Knowledge Base Contribution:
• High Volume Ticket Management:
• Phone Support:

Requirements & Qualifications

• Client Experience:
• Communication Skills:
• Technical Proficiency:
• 1+ years of experience in IT support, specializing in Microsoft Windows, macOS, Mobile Device Management, M365, O365, Microsoft Entra ID, VPN, and mobile devices.
• Strong troubleshooting skills with experience in DNS, DHCP, Microsoft Intune, Active Directory, and Group Policy management.
• Analytical Skills:
• Ticketing Systems:
• Team Collaboration:
• Hybrid Work Environment:
• For overnight and weekend roles, flexibility on in-office requirements is available, with an expectation to be in-office as the team grows.
• During onboarding, candidates must be available for some business hours/in-office days.

Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.

We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.