Customer service Advisor - Repairs

Job title – Customer Service Advisor

Location – Ashford, Kent TN23

Contract – Temporary ongoing

Hours – Full time 35 hours per week - Office based

Start Date – ASAP

The Role Summary

Our client is looking for a temporary Customer Service Agent to join the team and provide support across the range of services, duties to include being a first point of contact responding to enquiries from customers, data input, processing and document management.

Your key duties within the role will include:

1. Provide back-office and administrative support for repair requests.
2. Process and schedule repairs, ensuring accurate job prioritization and contractor liaison.
3. Handle customer service inquiries via phone, email, and online channels.
4. Maintain and update customer records, ensuring compliance with policies and GDPR.
5. Monitor and resolve work-in-progress repairs, ensuring efficiency and customer satisfaction.
6. Support invoicing, customer feedback collection, and reporting.

Requirements

1. Strong customer service and communication skills (written and verbal).
2. Administrative experience, ideally within housing repairs or maintenance.
3. Proficiency in MS Office (Word, Excel, Outlook).
4. Ability to multitask and prioritize work in a fast-paced environment.
5. Strong problem-solving skills and attention to detail.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to