Trainee Operations Controller - 12months FTC

Trainee Operations Controller - 12 months FTC

Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home. We now employ over 600 people across the globe and provide brokering services to our Cargo, Commercial, and Private Jet customers.

From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need to move cargo worldwide, we ensure those client types can get from A to B.

We have an exciting opportunity for an aviation enthusiast to join us on a 12-month Fixed Term Contract starting from June to help the Operations team provide around-the-clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to:

• Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office.
• Working closely with onsite rep team and customer experience to mitigate any issues which may arise on the day of flight.
• Providing operational information and assisting in the setup of charters for all brokers in all global divisions.
• Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues.
• Flight Watching, tracking all aspects of the flight, keeping the brokers informed. Sending Movement messages to brokers (and clients when requested).
• Building relationships with airline operators, FBOs, and Airports worldwide.
• Continuous duty for OCC to update ACS CRM and compliance systems – updating Airline/Airport/Handling information to allow ACS to have the most updated data.
• Completing daily reports and communications to be sent out to worldwide teams and management advising brokers of potential risks to upcoming operations.

Minimum Requirements:

• A genuine interest in Aviation and a passion for exceeding customer service expectations.
• Flexible - must be able to work 12-hour shift patterns including night shifts, weekends & bank holidays.
• Fluency in both English and a second language is essential.
• Ambition, drive, and self-motivation.
• A professional communicator both verbally and in writing.
• Ability to work independently, as well as part of a team.
• Excellent problem solving and able to think outside the box to find solutions.
• MUST live within 45 minutes commute of our Surbiton HQ.

Contract Details:

• This is a fixed term contract starting in May / June for 12 months.
• Starting salary £30,500pa
• Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis.
• The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00.
• Training provided on site.
• Office based role at our Surbiton HQ.

Additional Information:

• Free onsite gym with classes.
• Free Breakfast and Lunch in our onsite canteen “The Hangar”.