Veterinary Receptionist

VC Evidensia UK; Bath; On-site; GBP 40,000 - 60,000; Full time

Job description

Bath Veterinary Group, Rosemary Lodge Veterinary Hospital, Bath, South West

We are looking for friendly and enthusiastic Veterinary Receptionists to join our team at Bath Vets! If you have a passion for customer service, experience in a reception or administration role, and are keen to make a difference in a busy veterinary environment, we’d love to hear from you.

In this role, you will be responsible for greeting and interacting with clients in a welcoming and professional manner, ensuring that every visit is a positive experience. You will manage appointment bookings, handle queries, and take payments, while also dispensing medication and assisting with general administrative tasks. Additionally, you will be required to handle account queries, chase outstanding debt, and manage payments, as well as complete end-of-day banking and monitor petty cash records. You will also support the team with any other administrative tasks as required by the Hospital Manager, Practice Manager, or Clinical Directors.

Why Bath Vet Group?

You will have the opportunity to be part of a dedicated and friendly team that prioritizes both client and animal care. We offer a supportive working environment with excellent benefits. This is a busy, rewarding, and versatile role where you’ll have the chance to grow and thrive in a veterinary setting.

The perfect fit

We are seeking candidates with previous experience in a customer service role. You should possess strong administrative and computer skills and be able to multitask and stay calm under pressure in a fast-paced setting. We’re looking for someone who is a professional and confident communicator, able to interact seamlessly with both clients and colleagues. Flexibility to travel between our branches in Bath, Melksham, and Keynsham is essential, as you will be working across all our locations.

Working Hours

We are looking for full- and part-time positions between 7:30 am and 7 pm, including weekend work. Rotas will be released at least one month in advance.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Bath Veterinary Group, Rosemary Lodge Veterinary Hospital

Rosemary Lodge, Wellsway, Bath, BA2 5RL, United Kingdom