Technical Product Manager - Global Digital Marketing

Humanscale; London; On-site; GBP 150,000 - 200,000; Full time

Job description

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for 40 years.

Overview

Humanscale, the leading global ergonomic product design and manufacturing company headquartered in New York City, is seeking a Technical Product Manager to become a member of the global digital marketing team.

Candidates should be mature, positive, and work well independently, as well as within a team environment. Candidates should be a driving force for the continual evolution of the Humanscale brand & product portfolio in key countries in the North American & International division, including the UK, France, Germany, Middle East, China, Hong Kong, Korea, Singapore, Australia, Malaysia & India.

The Technical Product Manager plays a pivotal role in managing our digital projects and ensuring the smooth operation of Humanscale’s website environment and related projects. Act as the primary liaison for external vendors and the Digital Operations Team and work in a cross-functional capacity as the champion of the digital ecosystem, collaborating with various teams, including marketing, sales, product management, customer care, and engineering teams on projects and tasks as they arise.

Responsibilities

Project Management

• Lead and manage the end-to-end execution of digital marketing projects, including web content updates, microsite launches, B2C/B2B online tools, digital campaigns, and act as the primary liaison for external vendors and the Digital Operations Team.
• Define project scope, goals, and deliverables in collaboration with stakeholders and ensure they align with business objectives and requirements.
• Develop detailed project plans, timelines, and budgets to facilitate efficient project execution and resource allocation.
• Coordinate and communicate project status, updates, and risks to stakeholders, ensuring transparency and alignment throughout the project lifecycle.
• Identify potential issues or roadblocks and proactively implement solutions to keep projects on track.
• Collaborate with internal teams, external vendors, and across countries to ensure smooth workflow and timely project delivery.
• Conduct regular project reviews to evaluate performance, identify areas for improvement, and implement lessons learned for future projects.

Digital Operations

• Review, follow up, and resolve marketing support tickets and issues for assigned region.
• Utilize digital platforms to publish content and product updates in collaboration with team members.
• Highlight website bugs or malfunctions and work diligently to promptly resolve time-sensitive issues.
• Manage implementations of third-party technical integrations to ensure all regions of the Global business – including international markets – are represented.
• Proactively monitor the competitive landscape and emerging technologies to identify opportunities for the evolution of the digital ecosystem and spearhead such projects.
• Perform QA/QC for updates to online tools, digital campaigns, and content.
• Develop support documentation including requirement specifications and create process flows and roadmaps for complex technical builds.
• Manage GDPR and global cookie compliance in collaboration with Legal and Growth Marketing/CRM teams.
• Collaborate with the product content “source of truth” owner on new product updates and content management within website environments.
• Maintain and regularly update product configurators, including business rules and pricing, in collaboration with Product Marketing and PIM teams.
• Serve as point of contact with translation services partner to support all global website needs.
• Contribute to weekly Global Digital Operations status/standup meetings as a primary stakeholder.

Knowledge & Experience:

Results Orientated: Focuses attention on key objectives, constantly works for effective outcomes while operating with passion and drive in pursuing goals. Preparedness to take risks, stretch goals, and tirelessly manage their achievement.

Commercial Awareness: Actively seeks to promote and seek new opportunities for the development of the business based on networking, data collection, and analysis with an ability to use data and analytics to guide and optimize marketing strategy.

Leadership and Influencing Skills: Drive the strategy of the organization. Key to this role is the ability to inspire, motivate, and persuade internal and external stakeholders, including external agencies and vendor partners. Excellent interpersonal, communication, and presentation skills are key traits.

Change Management Skills: Particularly skillful in leading culture shifts towards a ‘marketing led, sales driven’ culture.

Qualifications

• Bachelor's degree in marketing, Business Administration, or a related field.
• 3-5 years of experience in digital project management, preferably within a marketing agency or department.
• Proven track record of successfully managing multiple marketing projects with varying levels of complexity simultaneously, from initiation to completion.
• Strong understanding of various digital marketing channels, including websites, SEO, SEM, social media, email marketing, content marketing, etc.
• Proficient in project management tools and software (e.g., monday.com, Asana, Workfront) and digital marketing platforms.
• Previous experience and proficiency working in content management systems (CMS) for multi-national websites.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Experience working across countries and cultures preferred.
• Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage resources efficiently.
• Problem-solving mindset with keen attention to detail and a proactive approach to overcoming challenges.
• Professional certifications in project management (e.g., CAPM, PMP, Scrum) are a plus.

Location:

• This role is located in our London office, with a specific focus to support UK, EU, and rest of world Marketing needs.

Humanscale is an equal opportunities employer.

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