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An established industry player is seeking a dedicated Operations Manager to oversee construction work across the East of England. In this hybrid role, you will coordinate personnel and local delivery partners, ensuring that projects meet the highest standards of safety and customer satisfaction. You'll lead by example in promoting compliance and safety, while developing strong relationships with local authorities and stakeholders. If you're passionate about delivering excellent service and improving infrastructure, this opportunity offers a chance to make a significant impact in a dynamic environment.
Peterborough, Cambridgeshire, United Kingdom (Hybrid)
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To provide all necessary coordination of personnel / local delivery partners (LDP’s) and site management, customer care officers, supervision and technical support in the delivery of Construction work (replacement, reinforcements, diversions, multiple occupancy buildings, reinstatement etc.) activities in accordance with designers directions across the East of England network.
Maximise the Customer experience, ensuring Costain’s customer commitments to Cadent are met and customer initiatives are always a high priority.
Consistently demonstrate, promote and develop high standards of safety and compliance behaviour, leading by example.
To carry out standby and call out duties as required.
Ensure all required data, records, forms etc. are recorded and submitted accurately and by the appropriate deadlines and into the correct systems.
Proactively work with customers to ensure Costain offers excellent customer service, resolving and/or escalating enquiries and complaints in line with the Cadent/Costain standard.
Develop and maintain relationships with relevant local authority representatives and supply chain.
Carry out any other reasonable requests or duties as and when requested for the good of the business.
Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.