Head of Business Support Governance & Risk

PDSA; Shrewsbury; Hybrid; GBP 62,000 - 68,000; Full time

Job description

Head of Business Support Governance & Risk

Telford/Hybrid

£62,748 - £67,768 per annum

35 hours per week

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years. If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

As Head of Business Support, Governance & Risk, you will:

1. Strategic Leadership & Risk Management: Lead the organisation's approach to strategic risk management, including risk appetite, ensuring robust frameworks that align with PDSA's mission and values.
2. Governance Framework Development: Oversee the implementation of a clear and effective governance structure, ensuring compliance with regulatory and operational standards.
3. Council & Executive Engagement: Provide expert guidance on corporate affairs, facilitating smooth interactions between the Council, Sub-Committees, Executive Leadership Team, and Senior Management.
4. Regulatory Compliance & Assurance: Ensure adherence to external regulatory requirements, including Charity Commission regulations, health and safety, and data protection, acting as the primary liaison for compliance matters.
5. Quality & Continuous Improvement: Oversee the development of a Quality Improvement Framework, ensuring policies and processes align with strategic goals and drive operational efficiency.
6. Company Secretarial & Business Continuity: Act as Company Secretary, maintaining compliance with governance documentation, overseeing sustainability initiatives, and ensuring robust business continuity planning.

We're seeking someone with:

1. Risk & Compliance Expertise: Demonstrated experience in risk management, compliance, and governance within the charity or non-profit sector.
2. Regulatory Knowledge: Strong understanding of legal and regulatory frameworks, including GDPR, health and safety, and Charity Commission guidelines.
3. Stakeholder & Leadership Influence: Excellent communication and stakeholder management skills, with the ability to influence senior leadership and external regulators.
4. Process Optimisation & Quality Improvement: Experience in quality assurance, process improvements, and embedding a culture of compliance and operational efficiency.
5. Business Continuity & Sustainability: Proven experience in developing business continuity plans and leading sustainability initiatives in a complex organisational environment.
6. Leadership & Team Management: Successful track record in leading diverse, multi-functional teams to achieve strategic objectives.

Why Join Us?

At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:

• Remote and flexible working options to suit your lifestyle.
• 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year.
• An additional Wellbeing Day, so you can recharge whenever you need it.
• Generous pension schemes, starting at 5% contributions and increasing up to 10%.
• Life Assurance policy (4x annual salary) to give you peace of mind.
• Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support.
• Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.