Staff Bank Admin and Medical Receptionist

Staff Bank Admin and Medical Receptionist

Note to all prospective candidates - the advert stipulates the location is Truro, which is where Kernow Health CIC's HQ is located. However, Staff Bank shifts can arise at any of the GP Practices located throughout Cornwall. For the purpose of this advert, we are inviting applications from those who wish to work in the North and East of the county, which would include the following areas: Bodmin, Launceston, Liskeard, Wadebridge, Looe, Fowey, Bude, Callington, Saltash, etc.

Kernow Health CIC proudly hosts the Staff Bank on behalf of all General Practices in Cornwall, and we are looking for dedicated and flexible Admin & Medical Receptionists to cover short-term vacancies at GP practices as and when required. As part of our flexible workforce, you will help to ensure that practices have sufficient cover to deliver their services while helping to support patients on their health and wellbeing journey. Naturally, this is a busy and challenging role where no two days are the same.

Working via the Staff Bank will offer you the flexibility to travel within an agreed radius from your home address, on days that suit you, which enables you to balance your work and home life.

Our only expectations are that those who are registered with the Staff Bank work at least 3 shifts within a 6-month period and keep up to date with mandatory training which we pay you to complete.

Main duties of the job

You will be responsible for the general administrative and reception duties within a Practice and work with established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will include dealing with telephone, face-to-face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team, and assisting patients to access our services and those available in the wider community. You will be comfortable with working across different GP practice settings and locations, and working with different IT systems and processes, particularly EMIS and/or SystmOne.

We are looking for caring, compassionate, and enthusiastic team members with an interest in patient care, good communication skills and a positive attitude.

About us

Kernow Health, a Community Interest Company, supports General Practice and delivers Primary Care Services at scale in Cornwall. Established in May 2011 by a group of Cornwall Practices, we are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Children’s Eating Disorder Service and Cornwall Training Hub [formally CEPN].

These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again with the intention of supporting GP practices across Cornwall.

Kernow Health CIC is also now offering member practices support to regroup and rebuild through the new Excellence in Practice (EiP) programme.

Job responsibilities

The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below:

• Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate.
• Provide first point of contact for patients, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional.
• Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol.
• Record requests for home visits and refer to duty doctor as appropriate.
• Receive requests for repeat prescriptions and process in accordance with practice protocol.
• Register new patients or record amendments to patient records as appropriate.
• File medical records, hospital reports and letters as appropriate.
• Photocopying, scanning and faxing documents as appropriate.
• Enter patient information onto the computer as required.
• Providing clerical assistance as required, including word, data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol.
• Arrange patient transport in line with practice protocol.
• Clearing consulting rooms and ensuring the reception area is tidy.
• Book transport for patients and ambulance services as required.
• Manage internal and external post.
• Maintain stationery and other stocks in reception and consulting rooms.

For more information on key duties and responsibilities please see the attached job description.

Person Specification

Qualifications

• GCSE maths and English grade C/4 or above
• NVQ Business administration or equivalent experience
• Qualification in medical terminology

Skills and Abilities

• Work under pressure
• Excellent communication skills verbal and written
• Ability to work as a team
• Ability to prioritise workload
• Organisational skills
• Ability to maintain confidentiality
• Previous experience of SystmOne, or EMIS
• Understanding of clinical coding

Experience

• Demonstrable experience of working in an administration role in a busy environment
• Microsoft Office applications
• Previous experience of working in general practice
• Previous experience working in healthcare setting

Additional Circumstances

• A criminal record check satisfactory to the organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience Variable dependant on the Practice