Senior AI Engineer

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten, led by our 7 person ExCo, speed up our progress via our Growth Engine strategy.

Join Our Team as a Senior AI Engineer!

Ten is currently building a team of AI engineers in London, and as part of those efforts, we're currently looking for a Senior AI Engineer who will play a critical role in designing, building, deploying, and monitoring AI systems that scale across the business and to our millions of members globally.

Your role will involve working in a cross-functional team, collaborating with product, data and platform teams to produce high quality working software released to a frequent cadence. The team adopts a ‘you build it, you run it' and DevOps mindset and likes to be hands-on in all aspects of development. You will be responsible for ensuring the software meets quality through rigorous automated testing and metrics.

If you have a curiosity and passion for AI, whilst a firm grounding in software engineering principles enabling you to build industry leading products, we'd love to hear from you!

Requirements

• Proficiency in at least one programming language (e.g., Python, C#, JavaScript, Kotlin, Java, Go).
• Experience with Gen AI tools (e.g., LangGraph, CrewAI, Hugging Face, OpenAI APIs) and ML frameworks such as PyTorch/TensorFlow.
• Experience in building and optimising systems for performance, scalability, and reliability.
• Strong understanding of ML fundamentals (training, evaluation, deployment) and LLM-specific challenges (prompt engineering, latency, cost optimisation).
• Experience with cloud platforms (AWS, GCP, Azure) and infrastructure-as-code (Terraform).
• Familiarity and hands-on with DevOps practices (CI/CD, Docker, K8s) and observability tools (Prometheus, Grafana, Datadog).
• Experience in distributed systems and scaling.
• Knowledge and hands-on experience with multiple data stores (both SQL and NoSQL).
• Desired experience in building agentic workflows (e.g., autonomous systems or multi-agent architectures).
• Fluent in English (C2 proficiency).

We are seeking exceptional candidates based in London who are able to commute to the office 3 days a week.

Guidelines for Hybrid/Home Office:

• Located in London.
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model.

Benefits

At Ten, we believe our people are at the core of everything we do. We've cultivated a culture that acknowledges hard work and celebrates and rewards it. Our offerings are tailored to meet your needs. Alongside a competitive salary, you'll gain access to extensive professional lifestyle and travel networks. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.

We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering for a cause close to your heart. Additionally, after five years of service, you'll enjoy a paid sabbatical.

Our Ten Loyalty Rewards program further shows our appreciation, with bonuses and thoughtful gifts as a token of gratitude for your commitment. For those with a love of exploration, our Remote Working Holidays allow you to combine work and travel, anywhere in the world.

At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.