Director, Regional Head of Corporate Services International, EMEA & India

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We are seeking a future team member for the role of Director, Regional Head of Corporate Services International, EMEA and APAC who is responsible for the management and operations of the Global Corporate Services Division (GCSD) commodities pertaining to:

• Driving GCSD strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally.
• Ensure operational alignment with global commodity strategy and initiatives while guaranteeing compliance with company policies, process, and governance.
• Actively create an inclusive collaborative team culture, that promotes employee success and keeps the team focused on priorities and key results. Empowers the team to make decisions and doesn't micromanage while encouraging new ideas and innovative solutions.

This role is located in Manchester.

Role Responsibilities:

• Achieve a culture of service excellence whilst achieving significant efficiency gains and achieving good value for the organization.
• Rapidly assess current state and develop a long-term strategy with a clear path to rectify issues with the operation, process, and communication connectivity with global commodity leadership.
• Drive and support special projects and strategic initiatives.
• Operate flexibly to undertake a range of varying projects at the same time.
• Relationship management with stakeholders including supporting portfolio enhancement requests in a dynamic environment.
• Serve as escalation point for internal clients to address issues and concerns that impact our key stakeholders.
• Respond positively and creatively to GCSD client requests and queries.
• Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved.
• Follow and adhere to all internal vendor governance requirements covering due diligence, cyber security, and vendor onboarding requirements.
• Monitor vendor costs to ensure budget targets are achieved. Provide monthly updates and reporting to management on unaligned invoices and payment control effectiveness.
• Provide regional vendor service and performance reports to the GCSD global commodity managers as and when required.
• Oversee the management of all regional third-party contractors/vendors.
• Prepares and presents project proposals to senior Business Leaders and corporate management for review and approval.
• Innovations: Implement best practices and industry standards and have a developed network and deep understanding of the latest industry trends, innovations, and control meters.
• Challenges the status quo to improve existing workflows and processes to enhance internal client experience through creative thinking, innovative approach for vendor management.
• Implement Sustainable practices across all GCSD services, pursue industry leading opportunities, while contributing to initiatives that help communities thrive to create maximum impact.
• Ensure Data records evidencing impact BNY commitment to continuous improvement.
• Optimize services with the implementation of industry leading intuitive digital solutions to support the enhancement the user experience.
• Drives the simplification of the operational process and automation of standardized manual processes to improve productivity.

GCSD Leadership & Commodity Support:

• Provide regional oversight for all Global Corporate Services (GCSD) commodities ensuring that regional nuances are included.
• Set strategic goals for operational efficiency and increased productivity.
• Support the Development, monitoring and implementation of initiatives to establish, maintain or improve the quality, effectiveness, and satisfaction of vendor service levels.
• Provide analysis and implementation of GCSD staffing structure. Determine staffing and compensation recommendations and participate in team personnel requirements.
• Coach and mentor assigned staff on improving the execution of the GCSD activities and achievement of goals. Manages staff development and talent management processes for assigned staff.
• Collaborate with other GCSD Leadership team members and global commodity leads to development and evaluate feasibility of new services or enhancements to existing services.

Team Culture & Management Style:

• Creates an inclusive team environment, promotes empathy, employee success and well-being.
• Role Models high standards of honesty, transparency, equity and integrity.
• Actively encourages collaboration with the wider global GCSD team.
• Mentors, develops, and coaches a team of GCSD managers and their teams to strengthen their leadership and assist in achieving career growth.
• Recognizes own filters, biases and preferences and adopts strategies to ensure fairness and equity for everyone.
• Seeks out and includes perspectives from diverse backgrounds, experience, and expertise.
• Empowers and cultivates team members into effective decision making.
• Inspires team members to produce current ideas and innovative solutions.
• Supports individuals in owning their career and expanding and developing their skills.
• Actively looks for coachable moments in daily work and provides actionable feedback.
• Is resilient and supports tenacity in others.
• Sets the bar high and drives a culture of urgency and accountability.
• Takes the enterprise view and actively breaks down cross functional and other barriers.
• Communicates strategy and sets clear and challenging goals with the team.
• Ensures managers on the team are also supporting a collaborative, inclusive, employee focused team culture.

Role Practicalities:

• Reports directly to the Global Head of Corporate Services (London Based)
• Member of the Global Corporate Services Division (GCSD) Leadership Team.
• Management of GCSD employees across APAC, EMEA and India
• Oversight of ~550 Vendor staff providing services for the region.
• Required to be available for:
• APAC, EMEA, and INDIA operational time zones for emergency support and escalations.
• Attendance of GCSD leadership and global commodity evening calls as and when required.
• Regular travel across the region.

To be successful in this role, we are seeking the following qualifications:

• A minimum of 15+ years professional experience required - a significant portion of which should demonstrate success in managing corporate services in organizations of similar size and complexity.
• Demonstrated experience as a leader with 10+ years of senior management responsibilities.
• Experience building and managing a team or department within a start-up or entrepreneurial setting, particularly one with both proprietary and contract resources.
• Demonstrated experience in creating a collaborative and inclusive team culture that promotes employee success.
• Bachelor’s degree in related field
• Exceptional communication skills: (especially written & spoken English) proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.
• Highly competent with productivity software, including Microsoft Outlook, Word, Excel, and SharePoint
• Excellent in data and analytics/ metrics
• Comfortable with legal terms and structures for standard commercial contracts
• Proven self-starter who sets aggressive goals and consistently gets results.
• Demonstrated to ability think strategically and successfully execute tactically.

Our strategic pillars guide where we put our focus and resources (our ‘what’):

Be More for Our Clients:

• Deliver more to existing clients
• Develop new and connect adjacent products
• Win Market share

Run Our Company Better:

• Simplify processes and embrace platforms
• Embrace new technologies
• Prioritize resilience

Power Our Culture:

• Be a top talent destination
• Invest in our people
• Elevate experiences and sense of belonging

How we behave, how we act, how we treat each other, and how we show up for our clients are built around the principles. Our principles set the tone for our culture (our ‘how’):

Be Client – Obsessed:

• We are here to enable our clients’ success. We don’t wait for them to call – we are commercial, we anticipate needs, we obsess about their experience, and we proactively connect the dots across BNY.

Spark Progress:

• We run to problems, make quick and thoughtful decisions and deliver high-quality work.
• We relentlessly move forward, step by step, to improve BNY every single day.

Own It:

• We know our stuff, take a hand-on approach and dive into the details where it matters.
• We bridge silos and do what’s best for BNY, thinking about the whole, not just the task in front of us. We play to win and own the outcome.

Stay Curious:

• Innovation and learning are core to who we are. We constantly invent better ways to work and are agile by design.
• Things happen – and when they do, we explore solutions to embrace feedback and take action.

Thrive Together:

• Our culture is built by all of us, and we lead by example. Doing the right thing matters and trust is earned.
• Creating an environment where everyone belongs is essential – that’s how we succeed.

Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.