27408 - SD - WAN 3Rd Line Network Engineer

Job title: 3rd Line SD-WAN Engineer

Location: Birmingham

Salary: £50 - £53k plus £5k on call shift allowance

Candidates must be willing to go through SC and NPVV3 security clearance for this role.

This role has a 1 in 4 weeks on call rota.

I am looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) for a client of mine who are a leading IT systems integrator operating within the UK defence sector to work collaboratively across their SD-WAN shared service.

Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service.

Your role will involve:

1. Network Monitoring & Event management via Orchestrator tools
2. Detailed investigation and Diagnostics
3. Create workarounds, solutions, and mitigations for identified issues.
4. Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
5. The reception of escalated customer fault reports and technical enquiries.
6. Analysis, investigation, and production of support solutions relating to the deployed equipment or service.
7. To perform remote diagnostic tests where applicable to aid primary fault rectification.
8. To ensure all work performed complies with the Company's quality requirements and ISO9000.
9. Pre 'configured' equipment for customer installation.
10. Implement Approved Configuration Changes.
11. Assist in Collation of Performance & Availability Data.
12. Test and development within the Pre-Production environment and rollout to the Production environment.

Your experience:

1. Experience working in a 3rd NOC support group.
2. Networking SME.
3. Ideally Have knowledge of MS Service Centre Support tool, SD-WAN, Cisco Viptela, and Juniper Routers.
4. Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable.
5. Ideally have been in a support role in a WAN environment, i.e. has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva).

Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career.

If you are interested in this role or wish to apply, please feel free to reply to this advert or call me on (phone number removed).

Many thanks.