GRC Security Engineer I

At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.

GRC Security Engineer I

NOTE: This is considered a hybrid role that will be based out of the greater London, UK area and requires occasional in-office attendance in London.

Job Title: GRC Security Engineer I

Location: London, UK

Reporting to: Manager of Risk and Compliance

Job Description:

Khoros is seeking a skilled GRC Security Engineer to join our team and play a key role in strengthening our information security and compliance initiatives. This role involves responding to customer security inquiries, managing 3rd party vendor risk assessments, assisting with annual security audits, and other tasks to assist in continuously improving our security posture. This role requires occasional in-office attendance and is customer facing when needed.

Key Responsibilities:

• Maintain a deep understanding of the Khoros platform, service components and platform infrastructure.
• Respond to customer security and compliance inquiries.
• Maintain standard responses and a response library to assist sales and other stakeholders support customers.
• Educate sales teams and other stakeholders on information security features of the Khoros platform in order to improve the turnaround and quality of customer responses.
• Ensure compliance with ISO, SOC 2 and PCI DSS through monitoring controls, audit evidence collection and audit response.
• Recommend and implement process improvements to deliver on timely customer responses and audits.
• Help manage projects, tasks, and documentation.
• Maintain up to date process documentation and create new documentation as needed.
• Stay current with both security and privacy regulations in order to deliver accurate information about Khoros platform compliance.
• Support third-party vendor security audits and validations.
• Contribute to the management and maintenance of security control frameworks.
• Collaborate with internal teams to improve compliance and risk management practices.
• Other duties as assigned.

Qualifications & Skills:

• Bachelor's degree from an accredited college/university or equivalent professional experience
• Experience in Information Security and/or GRC, some of which is focused on customer assurance or vendor risk.
• Broad knowledge of IT Security controls and the ability to effectively map them to product features and capabilities.
• A highly collaborative mindset with a strong desire to work closely with the sales, product, and technical operations teams.
• Ability to communicate effectively with internal stakeholders and customers.
• Hands-on experience with security audits and compliance processes.

Preferred:

• Experience with ISO, SOC 2 and PCI compliance.
• Experience with Risk Management.
• Experience working for a SaaS or other technology service provider.

About Khoros

The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.

Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

Our Core Values

Accountability - We embrace an ownership mentality

Customer-Centricity - We are obsessed with achieving customer value

Agility - We move with urgency and purpose