Customer Assistant - Operations/Warehouse - Chester

Summary

Operations Assistant

All the details

Under 18 disclaimer

This job role involves working with specialist equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

The work pattern for this vacancy is:

wk 1 - Sun 0700-10:45, wed-Thurs 1500-20:15, Fri 07:15-12:30
Wk 2 - Mon - Tues 1500-20:15, Fri-Sat 05:30-10:45

Purpose

• To deliver a great shopping experience for customers, putting customers before tasks every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver 'best in town' standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customers to help us continually improve

Key Accountabilities

• Serve customers efficiently and brilliantly well - on the shop floor and at service points
• Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, its strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo
• Effective at communicating intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reactions for the team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people

Technical Skills/Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up-to-date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG