Senior Technical Network Engineer

icebreaker.xyz; London; Hybrid; GBP 45,000 - 75,000

Job description

Sky

Senior Technical Network Engineer

Posted Mar 24, 2025

Job ID: R0040307

Location

London, Middlesex, Remote

Hours/week

40 hrs/week

Payrate range

Unknown

The Senior Technical Network Engineer is responsible for the design, implementation, and maintenance of network infrastructure. This includes routers, switches, firewalls, wireless access points, and other related hardware. The Senior Engineer will also be responsible for troubleshooting any network issues that arise as well as providing technical support to internal staff.

The role is home-based with a requirement to travel (field)

What you'll do

1. Customer Design:

   1. Product Knowledge & Client Communication: Maintain an expert-level understanding of our technical product functionalities. Communicate effectively with customers by tailoring your message to meet the needs of both technical and non-technical stakeholders, from high-level overviews to in-depth technical discussions.

   2. Presales Support: Collaborate with the Presales team to support customer engagements, offering technical expertise both on-site and remotely to align solutions with client needs.

   3. Testing & Validation: Conduct testing and validation of new equipment, technologies, and services to ensure interoperability before deployment.

   4. Technical Design & Implementation: Lead the low-level & high-level technical design of connectivity & TV infrastructure, including site surveys, the creation of configuration, detailed technical documentation, and in-depth troubleshooting.

2. In-Life Operations:

   1. Complex Support: Provide third-line support, managing complex issues while maintaining strong customer relationships.

   2. Operational Oversight: Provide technical oversight for the operational delivery of projects and solutions, ensuring quality and efficiency in execution.

   3. Network Infrastructure Management: Manage and maintain edge network infrastructure, ensuring optimal performance and reliability.

   4. Documentation: Develop, update, and maintain comprehensive technical design, configuration, and implementation documentation and procedures.

   5. Change Management: Manage configuration and change processes effectively.

   6. Vendor Relationships: Maintain strong technical relationships with hardware and software vendors, staying aligned with their roadmaps and understanding the impact.

What you'll bring:

• Excellent stakeholder management & collaboration skills.

• Extensive experience configuring and deploying either Juniper Mist, Ruckus, Cisco, or Cradlepoint WAN/LAN/WLAN products.

• Demonstrable experience of wireless controllers, switches, access points, and routers.

• Demonstrable experience of network design including SD-WAN.

• Excellent troubleshooting and problem-solving abilities.

• Professional certifications such as CWNP, CCNP, JNCIS, or equivalent.

• Expertise in 802.11 wireless technologies and a proven track record in wireless network design using Ekahau or similar design tools preferred.

• Experience of using APIs and creating scripts (python, bash, etc.) would be advantageous.

• Understanding of SMATV, IPTV, and Fibre distribution systems would also be advantageous.

• Full UK Driving Licence required.

Team overview

Join Sky Business Technology, a leader in providing Connectivity & TV solutions. We specialise in designing and delivering high-quality services across a wide range of technologies, including WAN, LAN, WLAN, IPTV, and Fibre distribution systems. We are seeking a skilled and experienced Senior Technical Engineer to join our dynamic and customer-focused team.

The rewards

• Sky Q, for the TV you love all in one place.

• The magic of Sky Glass at an exclusive rate.

• A generous pension package.

• Private healthcare.

• Discounted mobile and broadband.

• A wide range of Sky VIP rewards and experiences.

Inclusion & how you'll work

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice, and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

You will be home-based with a requirement to travel (field).

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product, and Data at Sky. It’s a place where you can explore what if, how far, and what next.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.