Facilities Manager

Our client, a well known Developer/Operator are seeking a dedicated and experienced Facilities Manager to lead the management of our commercial estate, delivering exceptional service across a diverse portfolio in South East London. This role will oversee technical services, maintenance contractors, and manage positive commercial tenant relationships, ensuring full compliance with statutory regulations and providing a safe, secure environment for all occupiers and visitors.

The successful candidate will manage the facilities across the estate, including the commercial area which is a leading destination for London comprising of 14 self-contained unique buildings totalling c13,500 sqm providing permanently affordable spaces from co-working, retail spaces and an additional 20+ Commercial units.

This role requires a proactive approach to facilities management, balancing the specific needs of tenants with operational efficiency. Strong relationship management skills and technical expertise are essential as you liaise with internal teams, contractors, and service providers to support the success of this unique and dynamic environment.

Responsibilities

1. Oversee all facility management operations, ensuring safety, compliance, and efficient service delivery.
2. Lead the maintenance team, ensuring service excellence, and maintaining standards within budget.

1. Ensure timely completion of defects and snagging, manage building improvements, and maintain service contracts.
2. Monitor building operations and compliance with safety regulations, ensuring all functions run efficiently.

1. Address tenant concerns, manage communication with the Commercial area and Asset Management teams, and foster positive landlord-tenant relationships.

1. Manage service charge budgets, control costs, and report expenditure, striving to reduce costs where possible while maintaining building operations.

1. Oversee contractor procurement, ensure building systems and security measures meet all contractual and statutory requirements, and manage operational systems.

1. Manage event-related facilities logistics, including security, H&S, and coordination of site operations.

1. Liaise with Asset Management on legal issues, ensuring legal fees stay within budget and that all documents are stored and managed per data protection laws.

1. Ensure buildings comply with health and safety regulations, maintaining up-to-date records and ensuring contractors follow safety protocols.

1. Open Minded - you are good at research and able to use resources to inform your decision-making
2. Critical thinking - you can think both strategically and operationally and often come up with great solutions
3. Feedback - you openly receive and provide candid, helpful, timely feedback
4. Relationship management - you easily build positive proactive relationships and collaborate effectively with people. A ‘people’ person with great customer service skills, willing to reach out and quickly getting to know our community.
5. Demonstrates excellent time management skills
6. Undertakes a pragmatic and cost sensitive approach
7. Numerate and familiar with Property and Facility management software and platforms.
8. IOSH

1. RICS / BIFM / NEBOSH qualified
2. Knowledge MRI Qube PM, Focal Point and Meridian

1. Competitive salary.
2. 25 days annual leave, plus bank holidays.
3. Attractive pension scheme.
4. Health insurance schemes.
5. Full stocked kitchen with healthy and unhealthy snacks.
6. Free tickets to events in London.