Food & Beverage Supervisor

VERA Security, Inc.; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Customer Relations:

• Develop and maintain high-quality relationships with guests throughout their stay
• Anticipate and address guests' needs, ensuring satisfaction
• Convey the hotel image through professional conduct
• Oversee organisation of production, distribution, and storage
• Supervise stock rotations and manage inventory for beverages and catering supplies
• Ensure compliance with hygiene regulations and equipment maintenance

Team Management / Talent & Culture:

• Foster team motivation and skills development
• Provide training and support for employees
• Ensure proper presentation and conduct of staff
• Promote hotel services and special offers to encourage guest loyalty
• Increase sales through innovative approaches and reliable advice

Management and Administration:

• Manage guest-facing products and track equipment inventory
• Minimise loss and breakage of equipment

Hygiene / Personal Safety / Environment:

• Maintain cleanliness and tidiness of the workplace
• Ensure compliance with hotel security regulations and safety procedures
• Uphold the hotel's environmental commitments

Qualifications

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Develops revenue and profit margins
• Helps the hotel meet its targets
• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request
• Handling any complaints immediately and sensibly, and keeps the manager informed.

Additional Information

Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Food and Beverage Supervisor, you…

• Provide guidance and support to the Food and Beverage team, helping them to achieve their potential and accomplish overall departmental objectives.
• Are responsible for ensuring the Food & Beverage outlet/s run efficiently and that customers are satisfied with the quality of food, drink and service they receive.
• Give attention to detail, ensuring that the work environment is a safe, pleasant and well-maintained space.
• Are involved in daily financial administrative tasks, stock management and end of month reporting.
• Work duty manager shifts as and when required.

A little more information:

We are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers. No matter your specialty or culinary background, we offer great training to improve your skills.

Our hotel offers 307 rooms, and Bar and Restaurant facilities available 24/7.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Food & Beverage Supervisor, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Ibis Budget London Heathrow Central you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.