Payments Manager

JOHN LEWIS PARTNERSHIP; London; Hybrid; GBP 57,000 - 93,000; Full time

Job description

At a glance

• Hybrid Working: This is a hybrid working role, where your time will primarily be split between working from home (in the UK) and the London/ Bracknell Head Office.
• Due to the provider relationships we manage and wider Business and industry engagement, there will also be a need to visit other locations occasionally, as required.
• Expected Salary: £57,600 - £92,400 (depending upon experience)
• Contract type: Permanent

Key Responsibilities:

• Guide and influence internal stakeholders to drive the right solutions and JLP strategic outcomes, ensuring JLP is investing in compliant, scalable and enduring payment capabilities to maximise ROI and minimise risk for the Partnership.
• Provide specialist input into strategic payment initiatives across the Partnership.
• Deliver Payments SME knowledge transfer and upskilling of other Customer Payments team members to maintain a centre of expertise and enable talent development and career progression opportunities.
• Support the strategic relationship management of 3rd party payment partners, ensuring strategic goals and roadmaps are aligned.
• Ensure maximum value from Payment provider partnerships through a collaborative approach.
• Support in proactively managing payment processing costs to identify any opportunities to improve efficiencies and reduce costs, or to increase ROI through optimisation activities.
• Support with supplier selection and lead/ support contract negotiation as required, with support from JLP procurement.
• Act as an escalation point for operational teams managing payment services to help drive timely and effective resolution of payment issues (where required) and ensure future service improvements are identified and implemented.
• Regularly enhance Payments industry knowledge and bring relevant aspects to JLP by keeping abreast of trends and developments in the external payments marketplace, particularly those related to regulatory, technological and propositional development.
• Represent JLP at payment industry meetings and forums and influence and understand the impact of both regulatory changes and emerging payment innovations for JLP.
• Support with defining and maintaining a single JLP wide customer payments strategy.
• Influence the roadmap and investment decisions for strategic payment initiatives across the Partnership and deliver the outcomes of the agreed investment programmes.
• Support with defining & evolving the wider operating model for Customer Payments across JLP, ensuring distributed responsibilities are clearly defined and delivered, particularly in relation to regulatory and compliance payment obligations (i.e. PCI-DSS, PSD2), to achieve Partnership risk appetite.
• Help define and deliver the requirements for payment performance monitoring and costs MI.
• Produce effective payments insights that help inform Business decisions and identify issues and opportunities.

Essential skills:

• Experience working in the payment industry and managing payments across both the online and in store channels for a B2C Business.
• Up to date knowledge of payment processing, payment flows and methods and optimisation strategies.
• Strong understanding of payment regulation and compliance requirements, and the overall payment landscape/ ecosystem.
• Experience negotiating and managing strategic Payment Provider contracts.
• Strong focus on Customer experience and experience delivering initiatives that balance innovation, compliance and risk.
• Experience working with multiple teams including Tech and Product and managing multiple stakeholders to align and deliver on an agreed outcome.
• Recognised as a payments leader in the industry, with an active network of contacts.

Desirable skills:

• Experience within any of the following industries would be an advantage - retail, merchant, financial services, at a PSP/ acquirer business.

Additional information:

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to do before the closing date.
• Internal applicants - please copy paste this link to your browser for job outline - https://bit.ly/PM-TT.
• If you are successful following your initial application, the next stages are: a screening telephone call with a recruiter, two rounds of interviews.
• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.