Account Handler – P&C 13 Month FTC

Purpose of role:

Our client is seeking an experienced Property & Casualty Account Handler to join their team in the UK & Ireland on a fixed-term contract covering Maternity for 13 months. The primary goal of this position is to enhance and streamline end-to-end operational services for both our clients and our brokers/account executives.

Key responsibilities and Skills:

• Ensure efficient execution of all Broker Support tasks in alignment with company standards.
• Supervise the service delivery rendered by third-party providers, fostering positive collaboration and assistance.
• Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
• Aid in preparing essential placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
• Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
• Provide training and assistance to third-party service providers.
• Maintain an accurate and compliant record of placements using GXB.
• Utilise pertinent market and internal systems to facilitate the placement process.
• Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
• Take responsibility for key contractual dates, including payment warranties, subjectivities, and NOCs.
• Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
• Establish and cultivate relationships with vital colleagues and stakeholders, including:
• Risk Management and Compliance
• Information Technology and Digital Management
• Reporting Business Entity
• Team Operations
• Insurance Broking Authority (IBA)
• Premium Processing (including Pro)
• Claims Management
• Ensure compliance with all regulatory requirements, encompassing but not restricted to:
• Contract Clarity Client and Market Research
• Key Performance Indicators (KPIs)
• Audit Procedures
• Authorisation Framework

Experience and Skills:

• Specialised technical expertise within the field.
• Keen interest in acquiring new skills and exploring different lines of business.
• Effective communication with clients and colleagues, demonstrating professionalism and respect.
• Proactive and assertive approach within the team and broader business context.
• Capability to perform under pressure and adhere to deadlines.
• Aptitude for streamlining team processes when applicable and introducing efficiencies.
• Readiness to adapt to change and implement new procedures as directed by leadership.
• Proficient in computer usage, including Microsoft Word, Excel, and PowerPoint.
• Familiarity with London Market processes and systems.