Housekeeping Supervisor

Develop your career at Strand Palace – Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We're looking for a Housekeeping Supervisor to maintain high cleanliness standards, support the team, and oversee maintenance needs. Help us bring our mission of ‘Serving London Love’ to life!

About Strand Palace

Part of London & Regional Hotels (L+R Hotels), Strand Palace is one of London’s largest independent hotels. We have been welcoming guests to the heart of London since 1909. All 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's. We welcome guests on business and leisure from all corners of the UK and worldwide.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US and the Caribbean.

Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range and benefits, including:

• Career paths with paid learning & development courses including apprenticeships
• Employee discount rate at hotels worldwide including L+R Hotels
• Complimentary breakfast, lunch and dinner on duty
• Up to 33 days holiday per annum
• Opportunities for internal career progression
• Professional training and development opportunities
• 5% contributory pension scheme
• Life assurance scheme
• Health and well-being cash back plan
• Free laundry and dry cleaning
• Interest-free season ticket loan
• Medicash health cashback plan (e.g., get cash back up to £70)
• Free Yoga classes
• Long Service recognition and awards
• Paid volunteering day
• Cycle to work scheme
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Free access to gym
• ½ day off on your birthday
• Employee assistance programme
• ‘Introduce a Friend’ scheme bonus

Key Responsibilities

• Check rooms after cleaning, rectifying any areas not in line with standards before releasing the room
• Provide regular feedback and training to the room attendants about room cleanliness to help them achieve the required standards in the required timeframe
• Attend departmental meetings and assist in ensuring clear and consistent communication regarding team performance and goals
• Assist in the delivery of departmental training. Ensure the team understands the training and monitor if standards are followed on a daily basis
• Execute a weekly stock count on the floors and keep floor cupboards tidy and organised in line with standards set
• Report any maintenance requirements through HotSos

What We’re Looking For

• Go the extra mile to keep things spotless and guests smiling!
• Know your way around hygiene standards, and running a smooth operation.
• Ability to thrive in a fast-paced and dynamic environment.
• Previous experience in hospitality is desirable.

Working with us

Awarded a Great Place to Work - At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident, creative and personable. If these traits align with your own personality, then Strand Palace is the perfect fit for you.

From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.

Want to start your journey with Strand Palace today? Apply now to join the team.