Retail - Lead Store Advisor (Milan)

ON RUNNING; London; On-site; GBP 60,000 - 80,000

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our first store in Italy!

On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.

Your Mission

1. Continuously embody and communicate On's values and brand philosophy to internal and external customers.
2. Provide exceptional customer service from the moment the customer enters to the moment they leave.
3. Lead and mentor a team of Store Advisors by demonstrating an exceptional customer-focused approach and coaching for improvement.
4. Manage, implement, and monitor daily zoning schedules to enable optimal customer flows.
5. Open and close the store following protocol.
6. Provide input and ideas on merchandising and engaging events/community activities for the store.
7. Contribute feedback to store leadership to continuously improve store processes and customer service levels.
8. Help maintain the visual standards in the store to deliver a premium experience to our customers.
9. Assist with inventory management, placing new product orders, and fill-in orders.
10. Other duties as needed.

Your story

1. 2+ years of experience within a retail work environment.
2. Strong communication and interpersonal skills.
3. Ability to take initiative, learn quickly, and work both independently and as part of a team.
4. Eye for maintaining outstanding store condition and visual merchandising standards.
5. Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
6. Ability to read, write, and speak Italian & business proficiency in English.

Other information:

The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment, the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It may occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).