Bank EMU/SDEC/AFU Ward Receptionist & OOH admissions

Chesterfield Royal Hospital NHS Foundation Trust

About

Chesterfield Royal Hospital NHS Foundation Trust is a well-performing Foundation Trust serving a population of around 400,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of over 4,500 staff and good financial control, currently operating with a positive financial surplus and was recently rated “Good” by the CQC following their latest inspection in February 2017.

Chesterfield Royal Hospital is a busy and exciting acute Hospital which provides a full range of acute adult services, together with 24-hour accident and emergency care, specialist children’s services and a new state-of-the-art cancer care centre. Uniquely Chesterfield Royal has a primary care division where we provide GP services to more than 30,000 patients in 5 locations across Chesterfield and North East Derbyshire.

We have a huge variety of patients, with their own unique needs. We are PROUD of the great CARE we give our patients and their families; if you are looking for an NHS Trust that is small enough to CARE and large enough to be exciting Chesterfield Royal Hospital is the place for you.

We are committed to working with our partners in health and social care to deliver long-term financial sustainability and resilience in our performance to ensure we provide high-quality services and excellent patient care.

Key details

Location

Site: Chesterfield Royal Hospital
Address: Chesterfield Road
Town: Calow
Postcode: S44 5BL
Major / Minor Region: Derbyshire

Contract type & working pattern

Contract: Bank
Hours: 0 hours per week (Bank)

• Flexible working
• Other

Salary

Salary: £23,615 per annum (pro rata)
Salary period: Yearly
Grade: (NHS AfC: Band 2)

Specialty

Main area: Medicine and Emergency Care

Job overview

We are seeking to appoint Bank Receptionists to cover our busy Emergency Management Unit/AFU, Same Day Emergency Care Wards, ED and Out of Hours Admissions. Various shifts and patterns. Days/Nights

Advert

To provide a comprehensive clerical co-ordination service and to receive patients across the divisions wards. To ensure that patients and visitors receive a friendly, customer-focused and efficient service. The post involves receiving and handling information which is confidential and therefore the post holder must maintain strict confidentiality at all times.

• Maintaining a professional front of house image.
• Providing efficient administration support to the ward.
• Liaising with patients, outside agencies and other services / departments within the trust in a professional manner.
• Maintaining confidentiality at all times.

Working for our organisation

The receptionist post is an important role within our organisation. Leading the Chesterfield Way supports the Trust’s priorities and ambitions - and sets out the behaviours and characteristics that leaders are expected to adopt and that all staff can role model, to make the Trust an even better place to work and to support the delivery of exceptional patient care. It provides a framework for leadership and supports individual progression through appraisal, career progression and personal development.

Compassion, Ambition, Respect, Encourage

Detailed job description and main responsibilities

The receptionist post is an important role within our organisation. Please see the Job Description and for an informal chat please call 01246 512743

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Person specification

Experience

Essential criteria

• Relevant clerical experience.
• Use of a telephone in a busy environment.

Desirable criteria

• Customer care experience.

Skills and Knowledge

Essential criteria

• Ability to work under pressure.
• Ability to deal with a variety of tasks simultaneously.
• Ability to prioritise workload.
• VDU/Keyboard Skills.
• Understanding of office procedures.

Desirable criteria

• Knowledge of PAS/Medway system.

Qualifications

Essential criteria

• Educated to GCSE Standard

Further details / informal visits contact

Name: Lyndsey Freeman
Job title: Acute Care Unit Co-Ordinator
Email address: [email protected]
Telephone number: 01246 512743

For informal enquiries please call Lyndsey Freeman on 01246 512743.

If you have problems applying, contact

Address: Chesterfield Royal Hospital NHS FT
Calow
Chesterfield
Derbyshire
S44 5BL
Telephone: 07908441303