Education Assistant - AD/2504

Category: Education / Training / Instruction ›› General/Other: Training/Instruction

Level: Experienced (Non-Manager)

Term: Permanent

Weekly hours: 21.0

Salary: GBP 15,000 per year

Location: London

Education Assistant

Permanent, Part Time (21 Hours Per Week - Monday, Wednesday, and Fridays)

£25,000 FTE (Pro Rata)

Remote with occasional visits to the office

We are currently recruiting for an Education Assistant to join a chartered taxation company based out of London. As Education Assistant, you will be assisting the team by providing external facing support for students and internal support services for the other staff in the Education Team to facilitate the movement of students from first contact through their exams to membership.

Key Duties and Responsibilities:

1. Promptly answering all incoming calls and emails into the multiple Education inboxes in a timely and polite manner and responding accordingly
2. Providing cover for the main Education inbox
3. Processing and sending student registration welcome emails for CTA, ATT, and Tax Pathway
4. Contacting a sample of ATT referees as part of the registration process
5. Processing company updates for CTA, ATT, and Tax Pathway
6. Processing exemption requests for CTA, ATT, and Tax Pathway
7. Processing refunds
8. Assisting with ATT exam deferrals and CTA exam cancellations
9. Assisting with the process to deal with any disclosed Professional Conduct issues
10. Assisting with the Exam Focus and Skills Days
11. Inputting/amending database entries accurately, helping maintain CRM correctly
12. To assist with examination preparation as required

Skills and Experience Required:

1. Communication and interpersonal skills
2. Time management, organisational and multitasking capabilities
3. Call handling and email response (good inbox management required)
4. Competent in MS Office Packages e.g., Word, Excel
5. Competent in other office IT programs e.g., CRM, Office, Adobe Acrobat etc.
6. Excellent attention to detail