People Success Partner - 12 month FTC

Worldpay

Greater London

GBP 30,000 - 60,000

Job description

Focus and level of role: Employee relations case management, operational level

This is a fixed term contract / secondment opportunity for a period of 12 months. This role could be based in any of our main hub offices across the UK (London, Manchester or Gateshead).

Are you an HR generalist with extensive experience in managing employee relations cases? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If you're curious, motivated, and forward-thinking, we want you on our team.

At Worldpay, we pride ourselves on fostering a culture that’s open, collaborative, entrepreneurial, and above all, fun.

As a People Success Partner II, you’ll join a highly skilled, welcoming team that operates across the UK and Europe, contributing to our mission to empower and drive people success.

What You'll Do

Employee Relations Case Management: Lead on complex employee relations cases, providing expert guidance to managers and ensuring efficient and effective resolution.
Coaching & Support: Partner with managers, coaching and mentoring them to build their confidence and effectiveness in managing teams.
Collaboration: Work closely with the People & Culture team, ensuring alignment across HR practices and fostering a culture of collaboration.
Continuous Improvement: Refine and enhance employee relations processes, ensuring compliance with UK employment laws and best practices.

What We’re Looking For

Proven Expertise: Solid experience in UK employee relations and a deep understanding of UK employment law and HR practices (CIPD Level 5 or equivalent preferred).
Relationship Builder: Exceptional interpersonal and influencing skills to build trust and confidence with managers and colleagues alike.
Tech-Savvy: Strong proficiency in HR systems and Microsoft Office tools to manage workflows effectively.
Calm Under Pressure: The ability to juggle multiple priorities, resolve issues quickly, and maintain composure in high-pressure situations.
Team Player: A collaborative mindset with a can-do attitude, thriving in a team-oriented environment.

Why Join Us?

This is more than just a job—it’s an opportunity to shape the employee experience and make a meaningful impact. You’ll enjoy working in a highly supportive and collaborative team while gaining exposure to a variety of HR challenges.

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom:

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finance through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion networks offer support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Wellbeing Allowance

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application Steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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