DMWS – Operations Manager

Confederation of Service Charities; England; Hybrid; GBP 36,000; Full time

Job description

Location: South of England, ideally near Andover
Contract: Permanent
Salary: £36,000.00
Closing date: Thursday 28 November 2024

Defence Medical Welfare Service is looking for an experienced Operations Manager to join our team in the South of England.

In this role, the Operations Manager will be responsible for managing a team of approximately 12 staff engaged in delivering services on behalf of stakeholders at DMWS. They will provide proactive and flexible day-to-day support to the team and valuable case management advice, ensuring that a high quality of service is delivered with the service user at the core.

They will play a lead role in providing operational support to the Director of Services for England and Wales to ensure service delivery and support with sustainability and growth in mind. They will also work closely with the Professional Standards Manager and Grants Manager to ensure a joined-up and cohesive working environment.

The ideal candidate will have previous experience in line management and have been in a similar operations role – ideally from a third sector or commercial operations background, although we will also consider applications from ambitious and motivated individuals with experience from other sectors.

We offer employees the following benefits:

• Annual Leave: 30 days a year plus Public Holidays (pro-rata’d for part-time employees).
• Pension: Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. Minimum contribution of 5% which DMWS will match, up to 6%.
• Death in Service Scheme: Three times your annual salary to nominated beneficiaries – subject to eligibility.
• Flexible Working: All flexible working requests are considered – many staff work flexible hours and work wholly or partly from home.
• Smart Health: Access to a 24/7 virtual GP service, with counselling and online health and well-being support.
• Work-based Parking/Mileage: Fees for parking at the work base are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.
• Enhanced Sick Pay: Enhanced sick pay scheme for all employees upon completion of their probationary period.
• Staff Recognition: Regular recognition for work by the leadership team and peers via internal events, social media, and industry awards.
• Personal Development Programme: Support for continuing professional development and training.
• Great training opportunities.
• £25 contribution towards eye tests and £50 towards glasses (for DSE use only).
• Enhanced maternity/paternity/adoption family-friendly benefits.

To apply, please submit a CV and covering letter explaining why you would be a good fit for the role. Remember to click on ‘upload’ otherwise we may not receive your attachments. Applicants must hold a full UK Driving Licence. Applications will be considered as they are submitted. DMWS reserves the right to close the application process early.