User Test Analyst

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Sector: Media and Publishing

Role: Analyst

Contract Type: Permanent

Hours: Full Time

User Test Analyst

Group Technology | Product Management

Permanent

Manchester

Hiring range: £40,000 - £50,000

Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.
Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

The team
The Group Technology Product Management team designs, builds and operates bespoke software solutions used by ITV operational teams. We're looking for a skilled and motivated User Test Analyst to join our dynamic team and ensure the quality and usability of our custom-built software solutions.

The role
The User Test Analyst will be responsible for the end to end user acceptance testing and operational acceptance testing of bespoke software products developed in-house by the ITV Group Technology Product Management team. The role includes collaborating with Product Owners, engineering teams and business users to understand requirements and use cases, designing and executing test plans and test cases, identifying, reporting and prioritising defects according to business impact and value, as well as working closely with engineering teams to ensure defects and issues are resolved.

Skills you'll need (minimum criteria)

• Analysis of product requirements and specifications to create comprehensive test plans and test cases.
• Knowledge of how to execute manual and automated tests, documenting results and providing detailed defect reports.
• Collaboration with developers and product owners to understand and reproduce reported issues.
• Engagement with business users to understand their needs and expectations for the products and incorporate their feedback into the testing process.
• Compiling UAT and OAT scope and plan per release, including testing repository and artefacts e.g. testing documents, defects, feedback and evidence.
• Creating UAT test scripts and updating regression test scripts, covering new functionality; creating OAT scenarios and scripts.
• Liaison with the engineering team to confirm environments, code and integrations are ready for test cycles, including relevant access for business users during UAT.
• Support for the Product Owner during UAT execution by business users (eg. planning, availability, check-ins with business users).
• Participation in Agile development processes, including sprint planning, daily team meetings, and retrospectives.
• Contribution to the continuous improvement of testing processes and methodologies, including appropriate and targeted use of testing automation.

Other things we're looking for (key criteria)

• Strong understanding of software testing principles, methodologies, and techniques.
• Experience with manual and automated testing tools and frameworks.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Resilience and ability to maintain a balanced perspective when managing user feedback.
• Experience in testing bespoke software products is a plus.

ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage.

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including:

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Closing date: Wednesday 15th January 2025

Company

ITV is the biggest commercial television network in the UK. Which means we offer some of the biggest career opportunities in the industry.

We love telly, we’re passionate about content, and most importantly we understand our audiences. Thanks to an impressive 60-year history, our leadership is stronger than ever. And with the right people on board, we’re about to take our business – and broadcasting as we know it – to a whole new level.

We’ve also got the kind of inclusive working environment where you’ll never stop learning. One that’s at the heart of popular culture, that’s passionate about new tech, that has a truly international reach, and is incredibly focused on developing our teams; individuals and on the diversity of our workforce as a whole.

In other words, it’s somewhere that everyone can thrive.

We’re 60 years of TV history - and we’re also its future. Which means there’s never been a more exciting time to join us.

Here at ITV, we celebrate individuality, we’re committed to create an inclusive environment where everyone can thrive.

ITV loves a level playing field

It’s just a natural part of what we do.

It’s your talent that really matters and we want you to be the best you can be. So, our aim is to make sure our workforce reflects the diversity of modern society, which is why we promise to treat you with fairness and respect, whatever your age, gender, disability status, sexual orientation, gender identity or expression, religion, ethnicity or marriage/civil partnership status, pregnancy or maternity status and family circumstances.

As members of the Creative Diversity Network (CDN), we’ve made a public commitment to improve representation of society on screen, and to become more diverse and inclusive behind the scenes too.

If you need to discuss an alternative way to submit your application, we’ll always try to meet your individual needs wherever possible. To find out more, you can email us direct at talkingcareers@itv.com.

For further details & a list of our vacancies, please visit itvcareers.com.

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