Assistant Product Specialist

Gatehouse Bank Plc; Milton Keynes; On-site; GBP 30,000 - 60,000

Job description

We exist to help people realise their dreams and ambitions - that goes for our colleagues, as well as our customers. As a growing challenger bank located across four hubs in London, Birmingham, Milton Keynes and Wilmslow, there are frequent opportunities for talented people to join our team.

At Gatehouse Bank, we foster our talent through ongoing learning and development. We support our colleagues to take on more responsibility, expand their skill set and encourage collaborative working across teams. We are committed to staff well-being and engagement and offer competitive salaries and a highly attractive reward package.

Typical benefits include:

• 25 days holiday entitlement increasing with service
• Private medical insurance
• Enhanced maternity and paternity package
• Income protection and life assurance

Diversity

We believe that diversity fuels our creativity and connects us to the communities we serve. Gatehouse Bank must be a company where everyone, regardless of who they are or where they come from, can contribute on equal terms and has the opportunity to succeed. We are committed to recruiting and retaining a diverse workforce that reflects our diverse customer base. At Gatehouse we are working together to create an inclusive workplace. We’re a British Shariah-compliant bank, and we are here for everyone.

Work-life balance

We appreciate that within the diverse talent pool we wish to attract and retain, there are a high percentage of parents and others with caring responsibilities, as well as those with interests and aspirations that impact how they wish to use their time.

Flexible working appeals to many, and providing it works in the interests of our business as well as our employees, we recognise that it can be a win-win solution for both parties. Depending on your role, we are open to considering a variety of flexible working solutions including job sharing, part time roles and remote working.

Our people

We're from a broad range of backgrounds and perspectives, bringing a real wealth of knowledge to the table. We deliver the very best products and experience for our customers because our expertise underpins everything we do.

"We’re a group of passionate people, sharing and combining our banking experience so we can do the best work in the best way. Curious, perceptive and inventive - we're not afraid to challenge the norm and do things differently."

We are transparent and socially responsible.

We aim to create a healthy and respectful culture where colleagues feel comfortable sharing their ideas, concerns and feedback.

We have a responsibility to operate morally, and in accordance with Environment, Social and Governance (ESG) criteria to deliver meaningful change for our Customers, Colleagues and Communities.

Open

We encourage an environment that appreciates diversity and values inclusivity.

We encourage open and honest communication with our customers and colleagues.

We recognise the importance of listening so that every customer and colleague feels respected.

We work as one team to take things to the next level and achieve more together.

Job opportunities at Gatehouse Bank

Operations Assistant London, Milton Keynes, Wilmslow, Birmingham

Job Summary

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Part of the centralised payment control team for processing payments originating from Treasury, Real Estate, Commercial Finance and BTL/HPP transactions.

To provide cover when required for transaction processing relating to Treasury, Bridging Finance, Commercial Finance and BTL/HPP completion activity.

Compliance Officer FTC 6 months London, Milton Keynes or Wilmslow.

Job Summary

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The Collections Team Leader is responsible for overseeing the day-to-day operations of the Collections team, ensuring customers in financial difficulty are supported in line with the Bank’s policies and regulatory obligations. This role involves monitoring arrears cases, supporting team members in handling complex collections cases, and ensuring that all customer interactions lead to fair outcomes. The Team Leader also plays a key role in implementing process improvements and ensuring compliance with consumer duty principles. This role will have line management responsibility.

Mortgage Adviser for Home Finance London, Milton Keynes, Wilmslow or Birmingham

Job Summary

A Mortgage Adviser provides customers (UK/Expat/International) with a full advice and recommendation service for Home Finance working in accordance with the Banks values, scope of service, regulatory and compliance requirements whilst maintaining excellent customer satisfaction.

We’ve been around since 2007, with teams based in London, Birmingham, Milton Keynes and Wilmslow. We’re the fastest growing bank of our kind in the UK, and are a subsidiary of Gatehouse Financial Group Limited.

We’re authorised by the Prudential Regulation Authority (PRA) and regulated by the PRA and the Financial Conduct Authority (FCA).