Senior Onboarding Specialist

Brandwatch; Brighton; Remote; GBP 60,000 - 80,000

Job description

At Brandwatch, a Cision product, we don’t just follow trends—we create them. Our people are at the heart of how we help brands around the world be seen and understood. We combine pioneering AI-driven consumer intelligence with industry-leading social media tools to empower our clients with the insights they need to make real-time, data-driven decisions.

Here, your voice matters. We foster a culture where innovation thrives, and ideas are transformed into action. Whether you’re analyzing AI-powered insights, building meaningful relationships with clients, or pushing the boundaries of what’s possible, your contributions will shape the future of social engagement.

Join us and be part of a team that’s redefining how brands connect with their audiences. Your growth is our success, and together, we’ll drive the conversations of tomorrow while creating authentic connections that matter.

Empower your impact at Brandwatch. Be seen, be understood, be you.

The Onboarding team is a global group of product experts dedicated to helping customers turn social data into actionable insights for strategic decision-making. We provide tailored, scalable data and visualization solutions alongside enablement programs that empower customers to confidently use Brandwatch and maximize social intelligence across their enterprise.

We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform. In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite. This position involves coordinating across internal and external teams to ensure the smooth planning, execution, and implementation of onboarding solutions.

If you thrive in a fast-paced, consultative role and love helping customers unlock the full potential of their investment, we’d love to hear from you!

What you'll do:

• Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
• Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.
• Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.
• Proactively drive long-term product adoption, providing best practices and strategic recommendations.
• Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals.
• Represent Brandwatch in client-facing meetings, presentations, and industry events.
• Mentor and support junior team members, developing scalable processes and templates for success.
• Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions.
• Be a pioneer in new migration projects, creating frameworks to enhance efficiency across the team.

What you'll have:

• 5+ years of experience in software onboarding or customer-facing roles.
• 3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures.
• Full business proficiency in English (a second European language is a plus).
• The ability to take immediate ownership of advanced, custom onboarding projects.
• A strong understanding of social data analysis and social media management platforms.
• The ability to quickly adapt to new software and evolving business needs.
• A data-driven mindset, using insights to optimise onboarding success.
• Strong communication and relationship-building skills.
• Experience working in a deadline-driven, fast-paced environment.

What we offer:

• 25 days holiday and 4 Wellness days per year + bank holidays, ability to carry 5 days over each year to encourage a healthy work-life balance!
• Option to work fully remotely within England.
• Health cash plan employer paid at level 3 (Option to upgrade plan to level 4, 5 or 6 + add family members at employee’s expense); Group life assurance - employer paid.
• Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution.
• Cycle to work; Employee discounts platform - through Reward Gateway.
• Dental insurance - preference premiums at employee’s cost + option to add family members.
• Employee assistance plan (EAP) & Full Calm subscription.
• Maternity/parental leave policy & Sabbatical leave policy.

This role is perfect for someone who is a strategic thinker, problem solver, and trusted consultant—ready to make an impact on both customers and the broader onboarding team.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].