Retail Senior Sales Assistant

Supporting the work of the Jeweller since 2006

Taylor & Hart is an e-commerce and bricks-and-mortar bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our retail store and via online communication channels. We’re based in Covent Garden and at our Workshop (Chancery Lane).

A Taylor & Hart Retail Senior Sales Assistant is the face of the company and is an expert in providing customers with an industry leading retail experience. They are highly knowledgeable about jewellery, diamonds and gemstones, and each assistant uses their talent, experience and people skills to greet our customers in store and ensure their needs are perfectly met, with love and without limits.

Main responsibilities

• Warmly invite and welcome customers to Taylor & Hart’s store.
• Lead by example in the Boutique Manager’s absence
• Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
• Inspire customers and ask open questions to make them feel comfortable and understand their needs
• Educate customers on our products and services, and be able to answer any questions on our brand and policies.
• Successfully process sales in store efficiently and smoothly
• Assist in qualifying walk-in customers, schedule their consultations, handover to the best sales person to continue their journey with
• Assist with confirming bookings made through the website booking system.
• Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
• To work with the wider team with visual merchandising implementation
• Assist in the opening and closing procedure and frequent shop floor walks during the work day
• Ensure all products are displayed correctly in line with guidelines
• Organise and maintain any store orders needed for day-to-day running of the store
• Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
• Complete stocktakes when needed
• Follow all store policies and procedures
• Have an understanding around Loss prevention and Health and Safety procedures of a boutique and organise/carry out any checks where needed
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth.
• Work as part of a team to contribute through innovation.
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer's experience
• Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on top of potential innovations in technology.
• When needed, provide support to the wider sales team
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process.
• Comfortably navigate around key systems (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
• Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum

What are we looking for

• Previous experience of 2 - 3 years within a fine jewellery brand and in a luxury retail sales environment
• Experience of working with Diamonds and Gemstones
• Experience of keyholding is a must
• A team player, with excellent interpersonal and communication skills
• To have experience of building client relationships to deliver sales
• Comfortable working in a face-to-face luxury environment and managing client expectations
• Have excellent time keeping, responsible and reliable
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Sales and target driven
• To have a strong ability to relate to others and know how and when to show empathy
• Can lead and control a conversation while making the other side feel special and catered for
• To have active listening skills and an awareness of body language
• To have a flair for style, presentable and well mannered
• To tackle difficult situations head on, and work closely with others to resolve any situation
• A strong multi-tasker who thrives in a fast paced environment
• A positive attitude that can adapt and thrive in changing circumstances
• Devotion to continuous learning and improvement
• Technology literate, experience with key programs used but not a must

Why work with us

• We are a vibrant team with a community feeling
• We are a growing brand and are always striving for more
• We look out for each other and support in any which way possible
• We offer a competitive salary
• We offer 33 holiday days per annum inclusive of bank holidays
• We will always strive to build from inside the company, offer 1-2-1 quarterly reviews, and will support you to work towards reaching your personal goals
• We have frequent social events within the company
• We see and treat everyone as an equal
• Bonus and commission scheme

Reporting to

Hours

40 hours/week from Sunday to Thursday

Salary per year

Dependent on experience

To apply

Please send your CV and cover letter to the Boutique Manager - Ceyda Ucyigit - by using the application form below.

About us

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.