Associate Technical Delivery Manager, AWS Managed Services (AMS)

Associate Technical Delivery Manager, AWS Managed Services (AMS)

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.

We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Associate Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS.

Key Responsibilities

1. Building trusted advisory relationships with clients
2. Providing strategic guidance on AWS services utilization
3. Engaging with Senior executives to align cloud solutions with business objectives
4. Managing technical discussions with stakeholders at all levels
5. Acting as the customer's advocate within AWS
6. Ensuring customer requirements are effectively communicated and met
7. Leading critical incident response and communication
8. Developing governance frameworks for cloud technology implementation
9. Understanding and aligning with customer's business strategies, architectures, and cloud adoption roadmaps
10. Monitoring KPIs and measuring benefits realization
11. Participating in customer meetings and maintaining regular engagement
12. Providing after-hours support for urgent issues as needed
13. Support Senior Delivery Managers on large Strategic customer engagements
14. Support Customer engagements at Customer business timezone.

The role demands excellent communication skills, technical expertise, strategic vision, and the ability to build and maintain strong client relationships while driving successful cloud adoption and optimization.

BASIC QUALIFICATIONS

1. 3+ years of technical engineering experience
2. Bachelor's degree
3. 3+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role
4. Experience in large-scale Cloud based IT transformation projects
5. 3+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.

PREFERRED QUALIFICATIONS

1. AWS Certification
2. Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
3. Excellent written and oral English communication skills to successfully engage with customers and colleagues.

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