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Onboard Assistant Service Manager - Manchester

Avanti West Coast

Manchester

On-site

GBP 60,000 - 80,000

6 days ago

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An established industry player is seeking a passionate individual to enhance customer service excellence onboard. This leadership role is pivotal during a significant phase of business recovery, allowing you to develop your skills while mentoring a dedicated team. You'll be at the forefront of ensuring high service standards, solving problems, and positively influencing both staff and customers. Join a close-knit team that values diversity and inclusivity, where your unique contributions will be recognized and appreciated. If you are ready to take on this exciting challenge, we encourage you to apply!

Strong customer service and communication skills are essential.
Ability to coach and lead an onboard team effectively.

Champion excellence in customer service onboard during business recovery.
Develop leadership skills while mentoring and coaching the team.

Excellent customer service skills

Strong communication skills

Problem-solving

Coaching and mentoring

Positive influence

Job description

What is the purpose of this job?

Are you ready to champion excellence in customer service on board at a really important time in our business recovery?

This is an opportunity to develop your skillset in a leadership role.

What Skills do I need?

Excellent customer service skills
Thorough understanding of the service proposition and life on board
Ready to develop skills to coach, mentor and lead your onboard team
Strong communication skills
Able to solve problems and take responsibility for the service delivery standards
Positive and proactive influence

Interested? Please review the full and apply online, ensuring that you attach a copy of your CV.

Please note, this is internal only.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use!

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