Helpdesk Planner

ZipRecruiter; Glasgow; On-site; GBP 27,000; Full time

Job description

Job Description Facilities Helpdesk Administrator - Glasgow up to £26,500

CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration/helpdesk role. Your duties will include all aspects of helpdesk, day-to-day administration tasks, working closely with the Helpdesk Manager chasing documentations/invoices and answering calls and emails. In return, the company is offering a competitive salary, further training, and the opportunity to work for a great company!

Key duties & Responsibilities:
The role involves all aspects of Contract support and Helpdesk duties including planning works.

1. Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
2. Check and maintain FM Helpdesk Inbox.
3. Schedule reactive and helpdesk call outs.
4. Review jobs received during the working day and allocate accordingly to Engineers.
5. Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data.
6. Support the Office & Contract Managers in the administration & delivery of departmental objectives.
7. Attend to queries should they arise.
8. Provide general administration support.
9. Raise corrective maintenance tasks following on from PPM completed tasks.
10. Organize day-to-day work to ensure that all key tasks are fulfilled.
11. Conduct departmental administrative housekeeping and support with the provision of information in relation to internal procedures to enable the department to add value to the Contract.
12. Work with the system that supports the Procurement Process, providing assistance to ensure the accuracy and efficiency of data and communications.

Requirements:

• Previous Facilities & Maintenance Helpdesk experience would be ideal.
• Excellent and professional telephone manner.
• Excellent customer service skills.
• Time Management.
• The capacity to think ahead, plan, and prioritize own workload.
• The ability to work under pressure and meet deadlines.
• Computer literacy.
• The ability to work as part of a team.
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed.

Salary & Benefits:

• Up to £26,500
• Private Health Care
• 28 days holiday
• Company pension