Account Manager - John Lewis Liverpool

Account Manager

Location: John Lewis Liverpool

Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make-up, and skincare creations.

JOB PURPOSE

In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Leading the team:

1. Guide their team towards achieving results and developing individual talents.
2. Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
3. Proactively identify, address, and manage any employee relations issues with the support of their Retail Development Manager in accordance with local CHANEL policies and procedures.
4. Facilitate frequent team and individual communication to ensure collective knowledge among all team members.
5. Share the brand vision and business challenges, empowering the team while holding them accountable.

Business developer:

1. Build CHANEL’s portfolio of clients through data capture in line with brand expectations.
2. Develop business initiatives in line with the brand vision and strategy.
3. Take responsibility for staff rotas and day-to-day operational zoning to ensure floor coverage and optimal client experience.
4. Communicate retail and collateral stock needs to all necessary parties.
5. Provide feedback and reporting to line manager to influence strategies and recommendations.

Experience creator:

1. Lead by example on the selling floor by creating tailor-made, personalized client experiences and building long-lasting relationships.
2. Consider the omni-channel journey as a whole and help the team embrace digital shopping trends.
3. Facilitate the resolution of client service complaints with a holistic approach.
4. Ensure the team has tools/training to provide a CHANEL client experience.
5. Ensure visual merchandising guidelines are adhered to and that the business remains clean, tidy, and welcoming.

CHANEL Ambassador:

1. Possess solid knowledge of the brand, its heritage, and know-how, and share it with clients and the team.
2. Implement all training received and be proactive in self-learning.
3. Ensure respect of the uniform and grooming guidelines at all times.

SKILL SETS

Leadership and Management skills:

1. Strategic thinker: Analytical and systemic, able to challenge the status quo.
2. Relationship-focused: Strong collaborative and influencing skills.
3. Ability to develop and empower people through listening, empathy, feedback, and coaching.
4. Performance-minded and decisive, striving for continuous improvement.

Soft skills:

1. Strong verbal and written communication skills.
2. Curious, agile, and a continuous learner.
3. Self-aware, confident, and capable of stress management.
4. Enthusiastic, energetic, and motivated.
5. Trustworthy with integrity and ethics.

Benefits at CHANEL:

Our employee benefits support you across your professional and personal life by offering:

1. Physical Wellbeing: Private Medical Insurance, Online GP App, and Cycle Scheme participation.
2. Financial Wellbeing: Pension, Life Assurance, and Retail Discounts.
3. Mental Wellbeing: Employee Assistance Programmes and Support Lines.
4. Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts, and Employee Only Sales.
5. Employee Recognition: Service Awards Programme offering CHANEL Products and Additional Holidays.

*Benefits are eligibility dependent and subject to change at any time.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.