IT Support Engineer

Baltic Recruitment Limited; Darlington; On-site; GBP 22,000 - 27,000

Job description

Baltic Recruitment are currently recruiting for a Permanent IT Support Engineer, working for a client based in Darlington. Our client is a leading IT, Tech, and Digital Training Provider in the UK, dedicated to helping young people launch their careers in these industries. As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our business by providing technical support to colleagues and maintaining their IT infrastructure.

In this role, you will be responsible for assisting staff with IT-related queries, troubleshooting hardware and software issues, and ensuring that the Company’s systems remain fully operational. This includes supporting both on-premises and cloud-based infrastructure and resolving technical challenges that may arise across various IT systems.

Additionally, you will deliver exceptional customer service through our helpdesk system whether in person, over the phone, or via Teams. Your ability to deliver clear, efficient, and easy-to-follow troubleshooting guidance will be crucial in helping staff work smoothly without interruptions.

This is an excellent opportunity for a proactive IT professional who thrives in a collaborative environment and is passionate about providing high-quality technical support to colleagues.

Key Responsibilities:

• Efficiently manage and resolve support tickets within agreed SLA timeframes.
• Diagnose and resolve IT-related hardware, software, and network issues.
• Troubleshoot and support Azure Virtual Machine (VM) environments.
• Proactively monitor and maintain IT systems and network infrastructure.
• Support the deployment of new applications and processes.
• Assist in the implementation and rollout of new hardware.
• Deliver exceptional customer service when supporting colleagues and learners.
• Collaborate effectively with third-party service providers.
• Represent and uphold the values of our brand as a trusted IT professional.
• Ensure all tickets are completed within their SLA timeframes.
• Participate in larger projects ongoing within the IT department.

Essential Knowledge, Skills, and Experience:

• Strong analytical and problem-solving abilities.
• Effective teamwork and collaboration skills.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Solid knowledge of key technologies, including Office 365, Intune, Active Directory, DNS, DHCP, Azure AD, Azure VMs, Teams Phone (Direct Routing), Windows Server, Hyper-V, network switch and router configurations.
• A structured and methodical approach to tasks.
• A minimum of two years’ experience in IT support.

Salary is up to £27,000 DOE.