Horizontal Trading Manager

eBay Inc.; London; On-site; GBP 35,000 - 65,000

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role and Team:

The Horizontal Trading team at eBay is responsible for developing and scaling trading and loyalty levers which drive growth and retention of buyers and sellers. We plan and implement a quarterly calendar of promotional activity and incentives intended to deliver relevance, value for customers, and drive business performance in partnership with marketing and category management teams.

You will be responsible for leading and coordinating operations behind the coupon programme – our most impactful trading lever in driving top line business performance. You will also be responsible for fleshing out and leading on a newly launched initiative within our incentives programme.

Success will be measured by:

• Incremental GMV growth
• Improvements in spend efficiency and return on investment
• Customer price perception
• Scaling seller participation
• Operational innovation

What You Will Accomplish:

• End-to-end management of coupons within our CRM system.
• Facilitate category management teams with inviting their sellers to coupon promotions and provide regular updates on sign up rates ahead of deadlines.
• Produce cases with forecasted sales and spend efficiency, including recommendations on how to proceed.
• Reduce churned sellers by monitoring for ‘leaks’ in the process and creating safeguards.
• Coordinate with supporting functions such as marketing and merchandising teams to ensure coupons are delivered on time and with impact.
• Use data to find opportunities to scale the coupon programme further.
• Strive for operational excellence by optimising processes with a view to improving efficiency and reducing errors.
• Understand the eBay customer, and help to instill a customer-first attitude within the team and wider business.
• Engage with product teams to lobby for developments which will benefit coupons.
• Balance trade-offs between business needs and technical constraints, gaining consensus from partners along the way.

What You Will Bring:

• Strong project management experience with an ability to build & implement operational plans as you will be required to coordinate & deliver initiatives across different business functions.
• Experience in developing & delivering plans to drive commercial objectives that ladder up towards the achievement of overall company-wide business goals is key. Plus an ability to build and sustain relationships across all functions and levels in an organization, to ensure detailed integration and execution of plans.
• Self-sufficient action and results oriented, you will make data driven decisions to get results. Confident in Excel, you will have a great eye for detail and be comfortable working in a dynamic environment.
• A love for eBay as a Buyer and Seller plus a passion for customers & ability to link to day-to-day role!
• Experience with SQL, not a requirement but is beneficial.