Implementation Executive

Perkbox; United Kingdom; Remote; GBP 30,000 - 50,000

Job description

UK Remote | Fixed Term Maternity Cover

Why Perkbox Vivup?

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.

From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.

As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

About the role

We are looking for an Implementation Executive to join our Implementation team. In this role, you will oversee the implementation process to successfully launch a reward and benefit platform for our clients, ensuring their satisfaction throughout the journey.

The ideal candidate will be adept at managing multiple projects simultaneously, with a strong focus on processes and client needs. You should be confident and engaging whilst presenting to sometimes large and varied audiences about our products and processes.

What You’ll Be Doing

• Serve as the primary point of contact for clients during the implementation phase.
• Conduct training sessions to familiarise clients with the product and implementation process and provide regular updates.
• Build and maintain strong client relationships, addressing any concerns or issues promptly.
• Create and execute an implementation plan, monitoring and amending as required.
• Collaborate cross-functionally with our Tenders, Product, Governance, Sales and Client Success teams to ensure alignment and smooth project execution.
• Communicate project status, risks, and issues to stakeholders regularly.
• Engage clients to invest in their benefits platform from the first point of contact to drive a successful launch with maximum registration and employee usage.
• Maintain and update our CRM to ensure data accuracy, compliance, and true reporting.

What We’re Looking For

• Project Management: Ability to manage multiple projects simultaneously, ensuring they are completed on time and within scope.
• Technical Proficiency: Ability to troubleshoot and resolve technical issues.
• Client Relationship Management: Excellent interpersonal skills to build and maintain strong client relationships throughout the implementation process.
• Communication: Clear and effective communication skills, both written and verbal, to interact with clients and internal teams.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions quickly.
• Attention to Detail: Meticulous attention to detail to ensure all aspects of the implementation are correctly executed.
• Adaptability: Ability to adapt to changing client needs and project requirements.
• Team Collaboration: Ability to work effectively with various stakeholders across the business to ensure project success.
• Organisational Skills: Strong organisational skills to keep track of project timelines, documentation, and deliverables.
• Customer Focus: A client-centric approach to ensure client satisfaction and success.

The Interview Process

Our interview process involves 3 main stages:

• Short call with a member of the Talent team.
• 30-minute video call with Hiring Manager and one other team member.
• Final Interview and task with two members of the team.

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on [e-mail].

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!