Private Client Administrator (IFA) - London

Artemis Recruitment Consultants Ltd; London; Hybrid; GBP 60,000 - 80,000

Job description

Type of Position: Private Client Administrator (IFA) - London
Pay: £28k - £35k

Private Client Administrator (IFA) - London

Our client is looking for a Private Client Administrator to join their team, working at their London office 2 days per week.

Key Responsibilities:

PA and general admin duties

• Organise and diarise meetings on behalf of the Private Client Director
• Work with the Private Client Director to prioritise tasks
• Fields calls and email queries as appropriate and act on all non-technical queries
• Provide agendas and information requests prior to client meetings, if required
• Assist with the production of management information, as required by central teams
• Assist with general administration as required e.g. ad-hoc scanning and filing
• Client servicing and meeting preparation
• Use appropriate systems and processes to submit new business to providers
• Assist with the preparation of meeting packs for client meetings and Annual Suitability Reviews
• Prepare application forms and other documents for client signing or approval
• Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary
• Produce accurate client portfolio valuations and statements using Intelligent Office
• Complete and assist with trades and portfolio rebalancing, as required
• Assist with cash management control on client accounts (bonds, SIPPs, etc)
• Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant

Correspondence and client files

• Ensure all client information (including meeting notes) is accurately maintained on internal systems, including Intelligent Office and the Document Management System (DMS), where appropriate
• Schedule and manage follow up tasks relating to client meetings and business submissions using iO to monitor and accurately record tasks
• Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS
• Run client risk tolerances and carry out anti-money laundering checks
• Ensure electronic client files are organised and updated, and easily accessible
• Compliance with FCA and company procedures
• Assist the team in complying with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential
• Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process
• Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR
• Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS
• Record and file all relevant correspondence

Experience and Qualifications

• 1-2 years’ experience in a relevant administration role within the independent sector of the financial services industry will be a distinct advantage, but admin experience from other sectors will be considered
• Demonstrable experience of delivering client service at the highest level
• Experience of using iO or equivalent back office system to perform a financial services or equivalent administrative role
• Excellent IT skills with a good working knowledge of Excel
• Excellent written and verbal communication skills with a high level of attention to detail
• Sufficient understanding of the needs of Financial Services teams, FCA rules and compliances in order to effectively carry out the role
• Relevant industry qualifications will be an advantage, but are by no means essential.