Head of Client Services (Club)

AND Digital Limited; London; Hybrid; GBP 60,000 - 100,000

Job description

Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

About our Clubs

Our clubs are autonomous business units with their own P&L and clients aligned to this. Our people have skills across Data, Delivery, Product, Software Development and Experience Design. As a club, we are responsible for growing our clients to ensure that we are driving value into our clients at every opportunity through the suite of services offered by AND Digital.

About You

As a Head of Client Services you will hold a strategic and pivotal role; accountable for building relationships between our Club and its clients in London. The role is a key member of the Senior Leadership Team (reporting to the Club Exec) and is the owner of the client account plan and responsible for growth in the business unit.

As a result you will need to be able to:

• Create, manage and own the client account plan, actively progressing actions and activities to achieve planned growth
• Develop and grow a healthy portfolio of clients
• Manage and proactively review account revenue forecasts and expectations
• Work with other Clubs in London to spot and shape opportunities across the services we deliver at AND
• Shaping & progressing opportunities
• Develop and nurture relationships in the account to understand and identify opportunities where we can help
• Bring in relevant ANDi experts to the account to develop, shape and progress conversations on opportunities
• Proactively work through blockers to progress opportunities, including developing the right key relationships in the accounts e.g. procurement people to make this happen
• Support ANDis in the club develop commercial confidence and equip them to spot, shape and win new opportunities
• Work closely with our Client Partnerships team to support new business activity and ensure that consulting opportunities are recognised and shaped
• Closing opportunities & value delivery
• Construct the right commercial deal reflecting the nature of the opportunity (size, scale, importance, etc)
• Creation and sign off of statements of work and contracts
• Work closely with the BU Exec to drive overall commercial success of the BU
• Lead on scheduling, and ensure prompt invoicing and collections
• Develop a long term strategic vision for your clients and use your creativity to push/trial innovative ideas

To do that, it's essential you bring the following:

• Experience of growing, developing and running large scale accounts
• Practical knowledge of how to deliver large scale digital projects and services
• Proven experience in identifying, shaping and closing deals of £2-4m for professional services and working with client stakeholders up to board level
• Strong experience working in a digital and tech environment ideally within a consulting business but also web/app development house, marketing agency, etc.
• Strong business awareness and high commercial acumen and motivation
• A track record of building outstanding relationships with clients at senior (key buyer) level including C-suite
• A demonstrable background in professional services, in a similar role

Why join AND Digital?

We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
• Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
• A safe environment for you to be yourself and challenge yourself.

Benefits

• 25 days holiday allowance + bank holidays
• Flexible bank holidays
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such as Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
• Private medical insurance
• 6% employer pension contribution, when you contribute 2%
• PLUS many more

For a full list of benefits - click here

Equal Opportunities Statement

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.