Customer Assistant-Early Morning-Backstage/Operations-Shoreham

This is a permanent vacancy working 19 hours per week. Due to the nature of this role which requires operating machinery, you will need to be over 18.

Shift Schedule:

1. Week 1
   Mon 03.00-08.00
   Thurs 04.00-09.00
   Fri 04.00-09.00
   Sat 04.00-09.00
2. Week 2
   Mon 03.00-08.00
   Tues 03.00-08.00
   Thurs 04.00-09.00
   Fri 04.00-09.00

Pay:

Base rate £12.00 p/h plus additional £3.00 p/h for hours worked between 22:00-06:00

Position: Customer Assistant (Operations)

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Responsibilities:

1. Accept deliveries, unpack goods, and prepare crates to ensure our shop floor is always fully stocked.
2. Help create a seamless shopping experience by keeping products available for our customers at all times.
3. Use in-store systems and tools to track deliveries, manage stock, and ensure products are in the right place.
4. Work closely with colleagues from across the store to ensure a smooth operation.
5. Adapt to the changing needs of the store.

Purpose:

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.

Key Accountabilities:

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs and deliver remarkable service.
5. Build expert product knowledge to sell and recommend our products and services.

Key Capabilities:

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Inclusivity:

M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy. We invite you to share any reasonable adjustments you may require during the recruitment process.