Service Designer

Service Designer
Location: Based at client locations or working remotely.
Salary: £50-60K plus company benefits.

Why Join Triad?

• Glassdoor scores Triad at a whopping 4.7/5.
• 96% of our staff say they'd recommend Triad to a friend.
• 100% CEO approval.

Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced Service Designer.

As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.

A strong portfolio of Service Design experience, working with IT project teams, is essential.

Key Responsibilities:

• User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
• Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
• Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
• Journey Mapping - Define user journeys and identify opportunities for service improvement.
• Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
• Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
• Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG2).
• Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
• Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics.

Skills and Experience:

• Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
• Experience conducting user research and translating insights into actionable service improvements.
• Strong understanding of User-Centred Design (UCD) principles and methodologies.
• Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
• Familiarity with Agile and iterative development processes.
• Knowledge of Government Digital Service (GDS) standards (desirable).
• Experience designing services for users with accessibility requirements.

Benefits:

• 25 days annual leave, excluding bank holidays.
• Matched pension contributions of 5%.
• Free private health care and medical cover with Bupa (taxable as a benefit).
• PerkBox membership.
• Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes.
• Cycle-to-work scheme.
• Free health and wellbeing services (AIG Smart Health and Canada Life WeCare).

Our Commitment to You

• Continuous learning: We provide access to Microsoft Certifications, online training platforms, and Udemy Business.
• Flexibility: We support remote and hybrid work where possible.
• Inclusive Culture: Our team culture fosters autonomy, creativity, and collaboration.

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:

1. An interview with our Head of BA & UX, including a career review and cultural fit assessment.
2. A workshop and interview session with our principal consultants, including a practical Service Design exercise (materials provided in advance).
3. A potential final-stage interview with our Client Services Director.

We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.