Dunkin Donuts Team Leader

GPM Investments LLC; Abingdon; On-site

Job description

Overview

Join Our Team as a Shift Leader at Dunkin' Donuts!

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Dunkin' Donuts is looking for dynamic Shift Leaders to guide our crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that’s both challenging and rewarding.

Why Join Us:

• Weekly Pay: Receive regular paychecks every week, adding stability and ease to your financial planning.
• Paid Time Off: Enjoy well-earned breaks with our paid time off policy.
• Career Advancement: Explore opportunities for growth within our organization – we value internal promotion and career development.
• 401(k) with 6% Match: Plan for your future with our robust 401(k) program, including a generous company match.
• Pay Rate: $13.50/Hr

Responsibilities

• Leadership Impact: Inspire and coach crew members, playing a pivotal role in their development and the store's success.
• Guest-Centric Approach: Lead by example in delivering top-tier guest service, setting the standard for your team.
• Operational Excellence: Drive operational standards and efficiency, ensuring each guest leaves happier.
• Team Coordination: Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
• Continuous Learning: Enhance your skills with our comprehensive training programs, including ServSafe certification.
• Team Management: Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
• Strategic Deployment: Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
• Training Support: Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
• Performance Accountability: Set clear goals and hold team members accountable during your shift.
• Guest Satisfaction: Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
• Quality Assurance: Ensure that quality, service, and cleanliness standards are consistently met.
• Profitability Focus: Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
• Safety and Security: Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.

Qualifications

• Strong communicators with effective math and writing skills.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Must be at least 18 years of age and fluent in English.
• Energetic leaders who can inspire teams and deliver exceptional guest experiences.
• Ability to pass a background check and drug test.
• Flexibility to work various shifts as required.

Take the lead in a role where your efforts are recognized and truly matter. Apply now to become a Shift Leader at Dunkin' Donuts and be part of a team that brings joy and delicious coffee to our community every day!