Head of Client Services

HeadBox; Greater London; On-site; GBP 50,000 - 90,000; Full time

Job description

HeadBox Greater London, England, United Kingdom

Head of Client Services

HeadBox is on the search for a Head of Client Services as part of our HeadBox for Business team. HeadBox is the easy way to plan meetings and events with confidence. Our software products, namely Lead Feed, 3D Studio and HeadBox for Business, allow our customers to book, manage and deliver events in one place - no long searches, no hidden costs, no stress.

As the UK’s fastest-growing event tech brand backed by Guinness Asset Management and Deepbridge Capital, we are on the lookout for a Head of Client Services to join us on our mission to bring people and spaces together to make brilliant things happen everywhere. We now employ a growing team of 60 HeadBoxers, based in Shoreditch, London and a global presence expanding across Europe, the US and Australia, we’re ready to bring our innovative solutions global!

The Role

Reporting to the Managing Director, as Head of Client Services in the UK, you will be responsible for managing the Client Services function. In this role, you will lead the relationships with our enterprise clients and liaise regularly with senior stakeholders across all HeadBox for Business customers to renew at least 80% of these contracts. You will develop growth strategies for each enterprise customer, with a target of growing their event spend by 30% year-on-year, through training, in-office activations and marketing.

Alongside the renewal and growth targets, you will manage the Client Services team. You will be responsible for managing the professional development of the team and for recruiting new headcount based on revenue milestones achieved.

Responsibilities

1. Enterprise Account Management - Overseeing the day-to-day management of enterprise accounts like KPMG, Accenture, and Sky. Managing the onboarding, implementation, training and Quarterly Business Reviews throughout the year.
2. Handling Escalations - Effectively solving problems for enterprise customers and acting as the point of escalation.
3. Account Growth - Working alongside our customers to strengthen and grow their Strategic Meetings Management Programme. Planning account growth strategies, marketing plans and engagement activities in order to grow the users, spend and engagement with HeadBox.
4. Tech Innovation - On behalf of the enterprise customers, acting as a key stakeholder to inform our customer-facing products such as Insights and HeadBox Zero.
5. Market Insights - Provide market insights to customers, including benchmarking, feedback on KPIs and processes, and recommendations for best-practice. Leverage industry knowledge and relationships to benefit our customers.

Requirements

1. Enterprise Account Management - Experience managing enterprise customers with £1m+ spend per year. This includes the management of onboarding, implementation and day-to-day customer service.
2. Events Experience - Several years in the events industry, attending trade shows, networking events, and staying on top of event trends. Strong connections with hotels, venues and suppliers.
3. Strategic Growth Mindset - The ability to find opportunities for growth within accounts and create a strategy for implementation.
4. Managing Senior Stakeholders - Proven experience managing senior stakeholders of enterprise customers and being the point of escalation.
5. Commercial Acumen - A strong network to leverage preferred agreements with hotel, venue and supplier partners, to drive commercial benefits to our customers.
6. Legal Knowledge - Proficiency in negotiating venue and supplier contracts, as well as the MSAs between the enterprise customer and HeadBox.
7. Innovative Problem-Solving - A desire to solve problems for our customers, through technology and innovation.
8. People Management - Experience managing a team, with a focus on their progression and professional development.

Package and Perks

• Competitive salary, bonus scheme and regular progression opportunities.
• Flexi-days – we trust you to get the job done, wherever you are (4pm finish on Fridays!).
• Free volunteering days to help with the HeadBox social mission or one of your choice.
• Regular training sessions with Senior Management, external providers and speakers.
• Enhanced annual leave - 28 days plus all public holidays per annum.
• Cycle to work scheme.
• Weekly office drinks/treats and quarterly socials!
• HeadBox committees - Events, initiatives, activities and volunteer opportunities under our 3 committee pillars: Diversity & Inclusion, Health & Wellbeing and Social & Environmental.

HeadBox is 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we would love to hear from you.

Seniority Level

Executive

Employment Type

Full-time

Job Function

Business Development and Sales

Industries

Events Services