Service Coordinator - Warmley

Milestones Trust; Bristol; On-site; GBP 25,000 - 40,000

Job description

Posted Friday 28 March 2025 at 00:00 | Expires Thursday 10 April 2025 at 22:59

We are looking for a Service Coordinator to lead the team at our new service at London Road in Warmley, Bristol.

London Rd is a CQC Registered Mental Health Recovery Service for 7 adults. The Service supports people with complex mental health needs to take the next steps on their recovery journey, often after a long period of hospitalisation.

The successful Service Coordinator will lead the team in enabling individuals to create their own developmental programme with the aim of progressing to independent living. Supporting people to develop the strategies that underpin resilience, to learn the responsibilities of citizenship, to acquire practical living skills and to access education.

You will work alongside the Registered Service Manager to establish this new service as a high-quality provision within the Milestones Mental Health offer and ensure the service remains compliant with the legislation that governs the sector, meeting or exceeding CQC standards, while demonstrating and evidencing that the service provides excellent support for people.

Other responsibilities will include:

1. Taking responsibility for the day to day running of the service which will include planning and managing the rota to ensure that people get the support they need when they need it.
2. Writing and reviewing support and risk management plans, ensuring that the people we support are at the centre of the process.
3. Supervising a team of staff, providing regular one to one supervisions, organising team meetings and ensuring training is up to date.
4. Participating in referrals and assessments for the service.
5. Working within a set budget and monitoring expenditure as appropriate.

The successful candidate will:

1. Have strong leadership skills, ideally with some management experience.
2. Be organised and practical, able to prioritise work in accordance with the imperatives of the service.
3. Be competent in using IT applications, such as rota planning systems, or be able to learn these swiftly.
4. Have experience of working in mental health, particularly working with people who have complex mental health needs.
5. Be confident in responding to people experiencing acute mental illness, dynamic risk management and developing escalation plans to ensure that people receive the support that they need.
6. Have knowledge of mental health systems, processes and best practice with experience of working with trauma informed approaches.

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days Annual Leave Entitlement (including all recognised public holidays)
• Get paid when you want – Access your money as you earn it and request your earnings before payday using Dayforce Wallet.
• Access to an Employee Discount Platform from Day 1, with discounts and cash back for hundreds of retailers.
• Refer a Friend Scheme earning you up to £750
• Company pension scheme, to help grow your retirement pot
• Generous Occupational Maternity/Paternity pay
• Learning and development opportunities for you to build your career
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

For an informal discussion about the role, please contact Helen Aitchison on 0117 9709365 or 07825 291052.

Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.