Remote Support Operations Supervisor

Gsa Techsource Ltd; United Kingdom; Remote; GBP 60,000 - 80,000

Job description

Are you an experienced leader with a strong background in remote support operations? We’re looking for a Remote Support Operations Supervisor to oversee training systems, service delivery, and product support within our remote support team. This role is key to ensuring efficient operations, resolving escalations, and maintaining high levels of service across our UK customer base.
Key Responsibilities:

1. Lead, mentor, and support a team of remote support agents, ensuring high performance and service standards.
2. Oversee daily operations, ensuring incidents are logged, tracked, and resolved efficiently within SLAs.
3. Act as a key escalation point for technical issues, collaborating with cross-functional teams.
4. Drive continuous improvement in support processes, service delivery, and customer satisfaction.
5. Monitor performance metrics, providing reports and insights to improve operational effectiveness.

What We’re Looking For:

1. Proven leadership experience in technical support, remote operations, or service management.
2. Strong troubleshooting skills and experience with remote support systems.
3. Ability to manage multiple priorities in a fast-paced environment.
4. Excellent communication, problem-solving, and decision-making skills.
5. Experience working with SLAs, KPIs, and performance metrics.
6. A proactive, solutions-focused mindset with a commitment to continuous improvement.

Why Join?

1. Be part of an innovative and growing organisation.
2. Remote working with flexibility.
3. Career development opportunities.
4. A collaborative and supportive team environment.

If you’re ready to take the next step in your career and make an impact in a dynamic, customer-focused environment, apply now!