Medical Underwriter

Irish Life Group Services Limited; Bristol; On-site; GBP 30,000 - 60,000; Full time

Job description

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

We are looking for an experienced Medical Underwriter to help us deliver an outstanding service for our customers. Experience in medical underwriting, with a recognised underwriting authority, ideally within Life, Income Protection and Critical illness.

What You'll Do

1. Provide fair and balanced underwriting decisions within own authority limits assessing initial applications and additional medical evidence.
2. Manage the end-to-end customer journey, from application stage through to decision.
3. Handle more complex cases and referrals whilst supporting less experienced team members.
4. Demonstrate stakeholder management and communication skills, liaising with customer services, sales, reinsurance partners and medical officers.
5. Proactively approach your own learning and development to ensure that underwriting practices and skills are continually improved.

Who You Are

1. Experience of working within a Medical Underwriting Team and making accurate assessments of medical evidence gathered.
2. Able to underwrite for multiple Protection product lines.
3. Understanding of underwriting manuals and processes.
4. Familiarity with Protection products requiring underwriting input.
5. Maintains underwriting knowledge with industry and market changes.
6. Inquisitive and customer-centric approach with an ability to think outside of the norm and challenge existing processes.
7. Ability to communicate with all types of customers and contribute to a team delivering service excellence.
8. Able to work to deadlines and manage own workload, prioritising cases when required.
9. GR1 or other industry recognised qualification (desired).

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.