AVP - AUTHENTICATION SERVICES ANALYST

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Overview of the Department/Section:

The Authentication Services team sits within our IT Risk and Control department, which is responsible for implementing and managing all technology-related controls over IT and information risk and business continuity. This department supports the provision of disaster recovery solutions, performs risk assessments, and manages business recovery plans and the business recovery facility. Information Security is also the responsibility of this function.

Main Purpose of the Role:

An exciting opportunity is available to join this group as an Identity Management Specialist, who will report to the team lead and provide the technical capability to support the creation of a strategic direction for the Identity Management domain and associated tool set, together with supporting and maintaining overall service health and vendor management.

The Identity Management role will sit within this highly productive team, and the successful candidate will be expected to familiarize themselves with the processes and procedures of the Bank quickly to support and oversee the day-to-day platform management and coaching/mentoring on best practices of operating the identity process. Candidates will be expected to articulate complex technical instruction in plain English to earn the support of senior management stakeholders and those technically less experienced. The role requires an excellent team player; a self-starter with a motivation and desire to seek out and deliver improvements and a drive to document and promote future platform opportunities for approval and funding.

Candidates applying for this role must be able to demonstrate in-depth knowledge of Identity Management, Microsoft Active Directory on-premise, and cloud-based Azure Active Directory through either a Microsoft Systems Engineer qualification or at least 5 years’ experience working in this specialty.

Key Responsibilities:

• Main escalation point for SME 3rd line BAU incidents and tasks for in-depth troubleshooting and analysis.
• Assist and advise Team Lead on technical direction for Identity Management, ensuring alignment to business strategy.
• Creation and maintenance of technical guides to convey facts simply and effectively.
• Daily management and maintenance of the Identity Management platform, ensuring service availability; health and performance monitoring & alerting, and maintenance of operational & technical documentation.
• Balance technical facts/opinion against business risk/delivered service to provide well-thought-through guidance.
• Initiate investigation and proactive improvements for standard operating processes and procedures.
• Produce and interpret service performance and security data to provide analysis for investigations.
• Play a leading role in educating other tech functions in authentication technology and ensure Service Delivery and customer satisfaction.
• Push use of Automation and scripting functionality to simplify and improve all aspects of Authentication tasks and monitoring.
• Work with the problem management function under the ITIL framework to investigate potential root causes.

Skills and Experience:

Essential:

• Microsoft Active Directory and Windows Server
• Azure Active Directory
• Ability to create/Edit/troubleshoot PowerShell Scripts

Preferred:

• Quest AD management tools (e.g., Quest Change Auditor, Quest Recovery Manager)
• ADFS
• Certificate Services
• Privileged Access Management
• Single Sign-On configuration methods and protocols
• Cloud-based resources (Infrastructure as Code, SaaS, Azure fundamentals, etc.)

MUFG operates a hybrid working model with 3 days per week in the office.

We are open to considering flexible working requests in line with organizational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued and respected. We support the principles of equality, diversity, and inclusion in recruitment and employment.