Inbound Operation Supervisor

New Resource Group; Corsham; On-site; GBP 80,000 - 100,000

Job description

Summary: New Resource Recruitment are working on behalf of a long respected, financially strong, and well-established company to recruit a full time and permanent individual to fulfil the role of Inbound Operation Supervisor. Our client is the region's leading storage and distribution company, trusted by high net worth individuals for over 30 years. Their state of the art facility provides the perfect conditions to preserve and protect high value goods.

Scope of the Role: The Inbound Operations Supervisor manages the scheduling and administration of inbound deliveries for UK warehouses and imports. They ensure OTIF deliveries, update the records, oversee EDI transmissions to align with expected arrivals, and ensure manual pre-advice complies with company policies and standards. They are responsible for leading a diverse team of six Goods In personnel.

Key Responsibilities:

1. Inbound Management
1. Plan and coordinate inbound deliveries from UK warehouses and customer-arranged imports (EU & non-EU).
2. Prioritise private and high-value deliveries, ensuring risk is managed in line with business standards.
3. Communicate daily delivery schedules to relevant teams and escalate late arrivals or no-shows.
4. Resolve inbound issues, including CDS documents and missing ARCs.
5. Ensure inbound volumes align with business throughput capacity across all teams.
6. Provide trade booking summaries and maintain compliance with delivery terms and conditions.
7. Track and report problematic deliveries, including weekly issue logs.
8. Manage delivery paperwork, confirming receipt with hauliers and customers.
9. Report damages within 24 hours of receipt.
10. Oversee invoice coordination for private customers with Customer Services.
11. Support the Goods In team, ensuring accurate system updates for receipts.
2. Customs Management
1. Ensure all inbound deliveries have the necessary CDS documents and ARCs.
2. Manage daily haulier relationships to ensure compliance.
3. Oversee ARC signoffs during receipt and escalate queries as needed.
4. Escalate customs-related issues to the Operational Risk Manager.

Experience:

1. Strong supply chain and logistics experience, particularly with EU and non-EU imports.
2. Effective communicator, able to remain professional in fast-paced environments.
3. Proficient in Excel, with the ability to manage and manipulate data.
4. Excellent attention to detail.
5. European language skills (especially French) are beneficial.

Ideal Candidate:

1. Strong communicator with a professional and calm approach under pressure.
2. Highly organized with keen attention to accuracy.
3. Adaptable and team-oriented, able to multitask effectively.
4. Problem solver, knowing when to escalate issues appropriately.
5. Resilient, focused, and committed to task completion.

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.