Social Services Coordinator and Office Assistant

The Salvation Army; Derry/Londonderry; On-site; GBP 20,000 - 30,000; Full time

Job description

Overview

This position provides direct assistance to clients by connecting them with essential resources and social service programs while supporting the administrative functions of The Salvation Army in Greater Derry. Responsibilities include conducting client intake, maintaining accurate records, collecting and reporting data for social services and food bank programs and assisting with seasonal community relief efforts. The role also oversees central bookkeeping, manages the front desk, enrolls clients, directs visitors, and handles phone inquiries with professionalism. By ensuring efficient office operations and high-quality client service, this position supports the Corps Officers in fulfilling the organization's mission.

Responsibilities

• Conduct client interviews to assess individual needs and determine eligibility for Salvation Army services, ensuring appropriate referrals to partner agencies for additional support and resources.
• Connect clients with social development opportunities within The Salvation Army.
• Maintain accurate and up-to-date client records and documentation in accordance with The Salvation Army’s policies and procedures.
• Collect and report monthly statistics through Social Services in compliance with Divisional guidelines, providing updates to the Corps Officers.
• Collect and submit required monthly and quarterly reports for the New Hampshire Food Bank.
• Assist with seasonal social service initiatives, including intake and distribution efforts for community relief programs, with additional hours required during the Christmas season.
• Assist in documenting and reporting all in-kind goods as directed.
• Support the Corps Officers with additional organizational tasks, including various clerical responsibilities.
• Operate within established budgetary guidelines to support departmental functions effectively.
• Support Corps administration with all aspects of public relations, fundraising, and donation management, serving as a liaison to community organizations as directed by the Corps Officers.
• Stay informed on and ensure compliance with all Salvation Army National Social Services standards.
• Assist with the planning and logistics of transporting Derry children to and from Camp Sebago.
• Perform additional duties as assigned by Corps administration to support the overall mission and operations of The Salvation Army.

Qualifications

• Proven experience in administrative support, office management, or a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Strong organizational and time-management skills with attention to detail.
• Excellent verbal and written communication abilities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Experience in bookkeeping, payroll preparation, or financial record-keeping is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Valid NH Driver’s License
• Complete required KeepSAfe abuse risk management training as defined by the KeepSAfe policy and as assigned by supervisor.