Complaints Handler

Job Title: Complaints Handler

Location: Swinton, Manchester (On-Site)

Employment Type: Full-Time, Permanent

Company Overview

Kandoo Car Credit is one of the UK’s fastest-growing car finance brokers, delivering an exceptional customer journey with honesty and clarity. As we continue to expand, we are looking to build a team of driven professionals who thrive in a fast-paced environment. Join us and be part of our exciting growth plans for 2025.

Responsibilities:

1. Speaking to Dealerships, lenders & customers regarding unwinds & complaints.
2. Record and input complaints into our CMS.
3. Deliver excellent service, regardless if this is a customer, lender or dealership.
4. Deal & negotiate with internal departments and lenders in relation to costs, repairs and contractual obligations.
5. Be confident, empathetic, and if necessary, authoritative.

Experience Required:

1. Previous experience in a similar role is essential.
2. Highly organised and able to manage time effectively.
3. Comfortable working in a dynamic, ever-changing environment with daily challenges.
4. Ability to work well as part of a team as well as independently.
5. Strong understanding of FCA Regulations, CRA 2015 & the Financial Ombudsman Service.

Work Schedule:

Monday to Friday 9:00 AM – 5:00 PM (No Weekends)

Seniority Level:

Entry level

Employment Type:

Full-time