Project Manager, Customer Experience and Launch

ROLE PROFILE:

Project Manager, Customer Experience and Launch will focus on supporting rollout and execution of strategic product launches, including upgrades of FXall community to Workspace.

The role will focus on driving timely and accurate completion of agreed Customer Experience-related deliverables before products are launched to the Market, as well as controlling and coordinating progress of Client Engagement activities managed by Sales, Technical and Operational teams post go-live. Customer Experience and Launch Project Manager will also own deliverable status and risk tracking for their workstream and will produce comprehensive reporting demonstrating progress against agreed KPIs.

WHAT YOU’LL BE DOING:

1. Work closely with Program Leadership and nominated Accountable Owners from across the business to ensure timely delivery of artefacts, processes and communication in advance of product launch.
2. Work with Sales, Technical and Implementation leads to drive execution of Client outreach and Sales campaign work, as well as subsequent client upgrade activities.
3. Use project management tools to record progress of in-scope deliverables, including flagging risks, issues and dependencies for delivery.
4. Attend sub-workstream meetings organized by Accountable Leads and ensure decisions made in those forums are in line with program delivery critical path.
5. Prepare and lead Customer Experience workstream review meetings.
6. Produce a weekly Customer Experience workstream reporting pack and contribute to other program level reports, as required.
7. Take on a lead role for one of the Customer Outreach sub-workstreams ensuring timely and accurate migration of existing Credit and Reporting users.

WHAT YOU’LL BRING:

1. Batchelor’s degree or equivalent work experience in the field of project management or operational delivery.
2. Excellent communication, prioritization and coordination skills.
3. Ability to effectively collaborate with stakeholders at all levels of seniority across the organization, including constructive feedback delivery, driving accountability and problem solving.
4. Track record of successfully delivering results in a matrixed environment within agreed timelines whilst ensuring high quality standards.
5. Attention to detail and ability to work with complex processes and data sets.
6. Can-do attitude and willingness to learn.
7. Experience of working with project management and workflow tracking tools, such as Asana and Salesforce, is a bonus.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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